Subject: Ticket Assigned - escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 04 Jan 2023 06:42:16 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  escalation Joyce Abad                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  ✍️ Please enter your name Customer:  joyce abad Bot:  Hi joyce abad, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9408382137 Bot:    It's almost yours! ? Your order will soon be ready for collection.   We'll let you know when you can pick it up.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0554542345            10:30 AM, 04th Jan                   hamza                   Hi Joyce , Good Morning, Thank you for contacting us .My name is Hamza, I will be happy to assist you.           10:33 AM, 04th Jan                   hamza                   Thank you for sharing the order details. Please allow me a moment to check this for you.           10:35 AM, 04th Jan                   hamza                   We are sorry for delay in your order.           10:36 AM, 04th Jan                   hamza                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           10:36 AM, 04th Jan                   hamza                   Is there anything else I can assist you with?           10:41 AM, 04th Jan                   hamza                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:41 AM, 04th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5544508