Subject: Ticket Assigned - Conversation with maram
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 25 Jan 2021 18:06:00 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with maram maram                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  0598003477 Bot:  Please enter your name Customer:  maram Bot:  Hi Maram ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6264656821 Bot:    Your order status is : Placed    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0598003477 Bot:  Please wait while we transfer you to an agent Agent:  Hi Maram, Thank you for contacting us. How may I help you? Customer:  IMAGE Customer:  I was supposed to receive my order on Jan 19th but it did not arrive yet Agent:  We sincerely apologize for the inconvenience caused to you. Customer:  My child is sleeping on a mattress for 5 days now Agent:  The delivery date has been Re-Scheduled for 25 Jan Customer:  And the status on the order is still processing Customer:  No body informed me with the change in scheduling though Agent:  Kindly wait for 25 Jan Customer:  Ok Agent:  it will be delivered by 25 Jan Customer:  Do I really have another choice ? Agent:  Sorry, Agent:  I will be done by 25 jan Agent:  Is there any thing else i can help you? Agent:  happy to assist you. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Maram ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6264656821 Bot:   Your order status is : Placed    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:49 PM, 25th Jan                   Hamza                   Hi, Thank you for contacting us.This is Hamza. How may I help you?            09:54 PM, 25th Jan                   Hamza                   Hi, I'm not getting a response from you. Are we still connected?           09:55 PM, 25th Jan                     maram                    I have order a bed frame the 1st set date was on the 19th then they asked me to wait until the 25th           09:55 PM, 25th Jan                   Hamza                   Could you please share your order number so that I can assist you further?           09:56 PM, 25th Jan                     maram                    6264656821           09:56 PM, 25th Jan                   Hamza                   May I request you to please stay on hold while I retrieve the information.            09:56 PM, 25th Jan                     maram                    Today is the 25th and the order is not even shipped ?           09:56 PM, 25th Jan                   Hamza                   We apologize to you, Maram, and please be aware that there is a technical glitch in the system. We request you to come back later           10:00 PM, 25th Jan                     maram                    Where is my order ??           10:01 PM, 25th Jan                     maram                    And why is the changes in delivery           10:01 PM, 25th Jan                     maram                    I don’t care about the system no one even contacted me today for delivery           10:01 PM, 25th Jan                     maram                    When i contacted you before they said to wait until the 25th           10:02 PM, 25th Jan                   Hamza                   We sincerely apologize for any inconvenience caused, there is a technical glitch in the system. We request you to come back later           10:02 PM, 25th Jan                     maram                    And assured me that the frame will be dlivered by the 25th           10:02 PM, 25th Jan                     maram                    My child is sleeping on the matters alone for over a week now ??????           10:03 PM, 25th Jan                   Hamza                   We couldn't check your order, Thanking you for your cooperation and understanding with us           10:03 PM, 25th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2020700