Subject: Ticket Assigned - Conversation with sana momin
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 25 Jan 2021 18:05:33 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sana momin sana momin                    Bot:  Hi again! Bot:  Please enter your name Customer:  sana momin Bot:  Hi Sana Momin ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0543254132 Bot:  Please wait while we transfer you to an agent Customer:  Sure Agent:  Hi Sana, Thank you for contacting us. How may I help you? Customer:  I have return my clothes I have nt got my refund back till now Customer:  I have paid in cash but I din received in my credit Agent:  please note that refund process take from 7-10 days Customer:  Ok Customer:  Ok Customer:  I will c then thanks fr the support Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Sana Momin ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:54 PM, 25th Jan                     sana momin                    Ok           09:55 PM, 25th Jan                     sana momin                    Hii           09:56 PM, 25th Jan                   Hamza                   Hi, Thank you for contacting us.This is Hamza. How may I help you?            09:56 PM, 25th Jan                     sana momin                    I din get my refund till nw almost 15 dys happen           09:57 PM, 25th Jan                   Hamza                   Could you please share your order number so that I can assist you further?           09:58 PM, 25th Jan                     sana momin                    Yes sure           09:58 PM, 25th Jan                     sana momin                    9625059669           09:59 PM, 25th Jan                   Hamza                   May I request you to please stay on hold while I retrieve the information.            10:00 PM, 25th Jan                     sana momin                    Yes sure           10:01 PM, 25th Jan                   Hamza                   We apologize to you, Sana, and please be aware that there is a technical glitch in the system. We request you to come back later           10:03 PM, 25th Jan                     sana momin                    Ok           10:04 PM, 25th Jan                   Hamza                   Thanks for your cooperation and understanding with us           10:05 PM, 25th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2020698