Subject: Ticket Assigned - Conversation with kim
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 25 Jan 2021 17:56:56 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with kim kim                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  kim Bot:  Hi Kim ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Bahrain Bot:  Please enter your order number to continue Customer:  33702457 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  +97333702457 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  97333702457 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  7430668823 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  97333702457 Bot:  Please wait while we transfer you to an agent Customer:  Hello Customer:  Good morning Customer:  Regarding my order 7430668823 Customer:  Can you please change the delivery address because I am not in the office tomorrow Agent:  Hi Kim, Thank you for contacting us. My name is Mohd, How may I help you? Customer:  Hi mohd Customer:  Regarding my order Customer:  7430668823 Customer:  Is it possible to change the delivery address Customer:  Like I am not in the office today January 25 Agent:  Can you wait for a while so that i can check and assist you? Customer:  Ok Agent:  Kim Lorico 33702457 Building 1023, Road 3621, Block 436 , Seef District , Bahrain [email-masked] Bahrain (BH) SEE 33702457 Karbabad Seef Agent:  This is your delivery add Agent:  do you want to change it? Customer:  Yes please because i will not be in the office Agent:  is the another address that you want to replace is in the same city? Customer:  It is building 358,road 2615,block 326 Adliya. Or you can also advise the delivery guy to call and confirm it to me Customer:  Yes manama Customer:  Bahrain Agent:  Okay Agent:  now we are escalating the address to the courier pertner Agent:  Is there any thing else i can help you for today? Customer:  Alright! Thanks then Customer:  No i’m good thanks Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Kim ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Bahrain Bot:  Please enter your order number to continue Customer:  7430668823 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Ok Customer:  Hi, i had talked to Mr.Mohd yesterday regarding the changing of the delivery address of my parcel and he told me they will update it. But this afternoon the delivery driver went to the first address that I want to change. The driver told me he cannot deliver it tomorrow. Agent:  Hi Kim, Thank you for contacting us.my name is Yahya, How may I help you? Agent:  Are you still with us??? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Kim ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Bahrain Bot:  Please enter your order number to continue Customer:  7430668823 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:41 PM, 25th Jan                   Hamza                   Hi, Thank you for contacting us.This is Hamza. How may I help you?            09:45 PM, 25th Jan                     kim                    Hi, i had talked to Mr.Mohd yesterday regarding the changing of the delivery address of my parcel and he told me they will update it. But this afternoon the delivery driver went to the first address that I want to change. The driver told me he cannot deliver it tomorrow. De           09:45 PM, 25th Jan                     kim                    Can you help me so I can receive my parcel tomorrow and update my address be ause tomorrow I am not in the office           09:46 PM, 25th Jan                     kim                    Hello are you still there?           09:48 PM, 25th Jan                   Hamza                   Could you please share your order number so that I can assist you further?           09:48 PM, 25th Jan                     kim                    7430668823           09:48 PM, 25th Jan                   Hamza                   May I request you to please stay on hold while I retrieve the information.            09:49 PM, 25th Jan                     kim                    Sure           09:49 PM, 25th Jan                     kim                             09:50 PM, 25th Jan                   Hamza                   We apologize to you, Kim, and please be aware that there is a technical glitch in the system. We request you to come back later           09:53 PM, 25th Jan                   Hamza                   Thanks for your cooperation and understanding with us           09:56 PM, 25th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2020679