Subject: Ticket Assigned - Conversation with moiz lokhandwala
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 24 Jan 2021 19:27:38 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with moiz lokhandwala moiz lokhandwala                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  moiz lokhandwala Bot:  Hi Moiz Lokhandwala ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96555630122            11:15 PM, 24th Jan                   Hamza                   Hi, Thank you for contacting us.This is Hamza. How may I help you?            11:16 PM, 24th Jan                     moiz lokhandwala                    Salaam o alaikum           11:16 PM, 24th Jan                     moiz lokhandwala                    I had 13.38 credits in my acxount and now it is showing 3.38           11:16 PM, 24th Jan                     moiz lokhandwala                    10 kd is missing           11:16 PM, 24th Jan                     moiz lokhandwala                    Can you please chexk           11:18 PM, 24th Jan                   Hamza                   Could you please share your order number or email address so that I can assist you further?           11:18 PM, 24th Jan                     moiz lokhandwala                    [email-masked]           11:18 PM, 24th Jan                     moiz lokhandwala                    Thisnis my email address           11:18 PM, 24th Jan                     moiz lokhandwala                    I did not place any order           11:18 PM, 24th Jan                   Hamza                   May I request you to please stay on hold while I retrieve the information.            11:20 PM, 24th Jan                     moiz lokhandwala                    Sure           11:20 PM, 24th Jan                   Hamza                   As per the information with reference order number (8230849509) you have paid from my credit 9.9           11:25 PM, 24th Jan                   Hamza                   And that order has not been placed successfully as the payment from your credit card used has been unsuccessful.           11:25 PM, 24th Jan                     moiz lokhandwala                    Yes           11:26 PM, 24th Jan                     moiz lokhandwala                    It will be returned?           11:26 PM, 24th Jan                   Hamza                   The amount of 9.9 is pending and it will rverse to your account within 3-4 working days           11:26 PM, 24th Jan                     moiz lokhandwala                    Ok           11:26 PM, 24th Jan                     moiz lokhandwala                    Thanks           11:26 PM, 24th Jan                   Hamza                   Is there anything else I can help you?            11:26 PM, 24th Jan                     moiz lokhandwala                    No Sir           11:27 PM, 24th Jan                     moiz lokhandwala                    Thank you           11:27 PM, 24th Jan                   Hamza                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:27 PM, 24th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2017418