Subject: Ticket Assigned - Conversation with andrew
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 24 Jan 2021 18:57:24 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with andrew andrew                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  andrew Bot:  Hi Andrew ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9629404462 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0559114114 Bot:  Please wait while we transfer you to an agent Agent:  Hi Andrew,  Thank you for contacting us.My name is Mohd. How may I help you? Customer:  I had an order long time before and still under processing without any updates Customer:  It has been shown as processed before then back to processing again Agent:  We sincerely apologize for the inconvenience caused to you. Agent:  is this order number 9629404462? Customer:  Yes Agent:  As we can see that your order is ready for collection on the store Agent:  you can visit the store with your personal id and order nubmer Customer:  On my mobile app still shows processing and i tried to track my order many times but url link isn't working Agent:  We sincerely apologize for the inconvenience caused to you. Agent:  It is technical issue we are trying to solve it Agent:  Is there any thing else i can help you? Customer:  But sure my item is ready for collection so i can go and check tomorrow? Agent:  As per the system your order is ready for pick up Customer:  Ok thanks i will go and collect by tomorrow Agent:  Is there any thing else i can help you? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Andrew ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9629404462 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:23 PM, 24th Jan                   Hamza                   Hi, Thank you for contacting us.This is Hamza. How may I help you?            10:23 PM, 24th Jan                     andrew                    Hi good evening           10:24 PM, 24th Jan                     andrew                    Regarding my order 9629404462           10:24 PM, 24th Jan                   Hamza                   May I request you to please stay on hold while I retrieve the information.            10:24 PM, 24th Jan                     andrew                    Ok           10:25 PM, 24th Jan                   Hamza                   Thanks for waiting           10:25 PM, 24th Jan                   Hamza                   We would like to inform you that your order is  Ready for pickup           10:25 PM, 24th Jan                     andrew                    Can i cancel it pls ?           10:25 PM, 24th Jan                   Hamza                   The order will be automatically cancelled if not collected within 14 days and the amount will be reversed after 4-15 days.           10:26 PM, 24th Jan                     andrew                    But i will wait very long time till refunded , so if u can cancel it on system better than waiting extra 14 days           10:28 PM, 24th Jan                   Hamza                   We are sorry for that but we can't cancel the order till the 14 days over           10:28 PM, 24th Jan                   Hamza                   Is there anything else I can help you?            10:29 PM, 24th Jan                     andrew                    Can i cancel it on app ?           10:29 PM, 24th Jan                     andrew                    U should give me another option than waiting these 14 days then another 14 days fro refund !           10:30 PM, 24th Jan                   Hamza                   We are sorry Andrew but we request you to please wait and we will do our best to refund as soon as possible           10:31 PM, 24th Jan                     andrew                    Sorry but wait till what ?           10:32 PM, 24th Jan                   Hamza                   We will do our best and you will be contacted If there is anything new           10:34 PM, 24th Jan                     andrew                    Sorry i didn't get you , i will get contacted regarding what exactly           10:34 PM, 24th Jan                     andrew                    Order on app still shows under processing so it could be canceled on ur system right now           10:35 PM, 24th Jan                     andrew                    !!           10:35 PM, 24th Jan                   Hamza                   You will be contacted when the order is cancelled           10:37 PM, 24th Jan                   Hamza                   After that we will refund to you as soon as possible           10:38 PM, 24th Jan                     andrew                    So can u give me exact time or day that my order will be canceled  ?           10:38 PM, 24th Jan                   Hamza                   Please be assure that we will do as soon as possible           10:41 PM, 24th Jan                   Hamza                   We request you to give us some time           10:41 PM, 24th Jan                   Hamza                   Is there anything else I can help you?            10:42 PM, 24th Jan                     andrew                    Bro I'm clear with you , I'm asking for exact date that my order will be canceled           10:42 PM, 24th Jan                     andrew                    So your are supposed to give me a specific date not reply me to with as soon as possible !           10:43 PM, 24th Jan                     andrew                    So take your time and give the exact date or open complaint and mention that you couldn't give me an answer           10:44 PM, 24th Jan                     andrew                    I'm waiting for your reply           10:44 PM, 24th Jan                   Hamza                   Is there anything else I can help you?           10:46 PM, 24th Jan                     andrew                    You didn't help me at all Lol !           10:46 PM, 24th Jan                     andrew                    I told you to give a specific date , name a date for canceling my order           10:47 PM, 24th Jan                     andrew                    Or open a complaint and give me complaint and mention that you as customer agent couldn't give an answer to customer           10:47 PM, 24th Jan                     andrew                    So ?           10:49 PM, 24th Jan                   Hamza                   We will contact the store to cancel the order and the refund may take from 4 to 15 working days for the amount to appear in your account, depending on the procedures of your bank           10:53 PM, 24th Jan                   Hamza                   We can't cancel the order from the system right now because the statues is ready for pick up           10:54 PM, 24th Jan                   Hamza                   Is there anything else I can help you?            10:54 PM, 24th Jan                   Hamza                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:57 PM, 24th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2017363