Subject: Ticket Assigned - Conversation with السلام عليكم
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 24 Jan 2021 17:52:17 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with السلام عليكم السلام عليكم                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  السلام عليكم Bot:  Hi السلام عليكم ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6260745904 Bot:    Your order status is : Placed    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0564549512 Bot:  Please wait while we transfer you to an agent Customer:  Can I change store I will receive order from it? Agent:  Hi, Thank you for contacting us. My name is Mohammad. How may I help you?  Agent:  We regret to inform you that you can not change the store once the order is placed. Customer:  Hi Customer:  Can I change store Customer:  I will receive my order from it Customer:  Thanks Agent:  We regret to inform you that you can not change the store once the order is placed. Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi السلام عليكم ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:43 PM, 24th Jan                   Hamza                   Hi, Thank you for contacting us.This is Hamza. How may I help you?            09:43 PM, 24th Jan                     السلام عليكم                    Hi my refund didn't return yet           09:44 PM, 24th Jan                   Hamza                   Could you please share your order number so that I can assist you further?           09:44 PM, 24th Jan                     السلام عليكم                    6256445430           09:45 PM, 24th Jan                   Hamza                   May I request you to please stay on hold while I retrieve the information.            09:45 PM, 24th Jan                     السلام عليكم                    Ok           09:45 PM, 24th Jan                   Hamza                   We would like to inform you that we have processed the refund of amount (SAR14.00) on (31/12/2020) under the transaction ID (169999990055256113) and the amount you paid online will be refunded back to your original payment method within 2 - 15 working days.           09:48 PM, 24th Jan                     السلام عليكم                    Ok thanks           09:49 PM, 24th Jan                   Hamza                   Is there anything else I can help you?            09:50 PM, 24th Jan                     السلام عليكم                    No thanks           09:51 PM, 24th Jan                   Hamza                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:52 PM, 24th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2017175