Subject: Ticket Assigned - Conversation with shimaa
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 24 Jan 2021 17:34:34 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shimaa shimaa                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  shimaa Bot:  Hi Shimaa ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8229734293 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096566024192            09:22 PM, 24th Jan                   Hamza                   Hi, Thank you for contacting us.This is Hamza. How may I help you?            09:23 PM, 24th Jan                     shimaa                    I ordered from 19 january but till now the order is placed           09:24 PM, 24th Jan                     shimaa                    No progress           09:24 PM, 24th Jan                     shimaa                    My order number is 8229734293           09:25 PM, 24th Jan                   Hamza                   May I request you to please stay on hold while I retrieve the information.            09:29 PM, 24th Jan                   Hamza                   Thanks for waiting           09:30 PM, 24th Jan                   Hamza                   We would like to inform you that Expected date of delivery on Jan 25, 2021           09:30 PM, 24th Jan                     shimaa                    Ok           09:31 PM, 24th Jan                     shimaa                    Thank you           09:31 PM, 24th Jan                   Hamza                   Is there anything else I can help you?            09:31 PM, 24th Jan                   Hamza                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:34 PM, 24th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2017115