Subject: Ticket Assigned - Conversation with asghar munir
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 23 Jan 2021 18:38:39 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with asghar munir asghar munir                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  asghar munir Bot:  Hi Asghar Munir ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9630638342 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0563344188            10:29 PM, 23rd Jan                   Hamza                   Hi, Thank you for contacting us.This is Hamza. How may I help you?            10:29 PM, 23rd Jan                     asghar munir                    hi           10:30 PM, 23rd Jan                     asghar munir                    i just ordered some stuff online. order number is Order #9630638342. mistakenly my old office address has been added in the order, i want to change that. please help.           10:30 PM, 23rd Jan                     asghar munir                    are you there?           10:32 PM, 23rd Jan                   Hamza                   We request you to update the address with the courier team when you will be contacted           10:32 PM, 23rd Jan                   Hamza                   If the address on the same city they will deliver the order to you           10:32 PM, 23rd Jan                     asghar munir                    they will contact me before leaving           10:32 PM, 23rd Jan                     asghar munir                    no order address wrongly added is Sharjah, but in actual order needed to be delivered in AL AIN           10:33 PM, 23rd Jan                   Hamza                   Please note, we'll only be able to make changes to your order before it has been processed.           10:34 PM, 23rd Jan                   Hamza                   Please arrange with the courier team           10:34 PM, 23rd Jan                     asghar munir                    what do you mean?           10:34 PM, 23rd Jan                     asghar munir                    i am telling you address is not correct, change it.           10:35 PM, 23rd Jan                   Hamza                   we'll only be able to make changes to your order before it has been placed           10:35 PM, 23rd Jan                   Hamza                   If the new address on the same city they will deliver the order to you           10:35 PM, 23rd Jan                     asghar munir                    what if its not in same city?           10:36 PM, 23rd Jan                   Hamza                   otherwise you have to cancel the order and create a new order           10:36 PM, 23rd Jan                     asghar munir                    ok           10:36 PM, 23rd Jan                   Hamza                   Is there anything else I can help you?            10:36 PM, 23rd Jan                   Hamza                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:38 PM, 23rd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2013840