Subject: Ticket Assigned - Conversation with lea
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 23 Jan 2021 18:34:43 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with lea lea                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  lea Bot:  Hi Lea ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9627953409 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0507089235 Bot:  Please wait while we transfer you to an agent Customer:  Thank you Agent:  Hi Lea, Thank you for contacting us. My name is Mohammad. How may I help you?  Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Lea ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9627953409 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Inordered Customer:  I ordered last january 11 Customer:  When can i expect the delivery? Agent:  Hi Lea, Thank you for contacting us. My name is Yazid How may I help you? Agent:  May I request you to please stay on-hold while I retrieve the information. Agent:  Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.   Agent:  Is there anything else I can help with ?? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Lea ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9627953409 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  How many times will i follow up with my order? Very disappointing Customer:  It is more than 12 days and no delivery still Agent:  Hi Lea, Thank you for contacting us.my name is Yahya, How may I help you? Agent:  Please accept our apologise for inconvenience caused. Agent:  May I request you to please stay on-hold while I retrieve the information. Agent:  Please accept our apologise for inconvenience caused. Agent:  We would like to inform you that we will contact the concern team to do the needful as soon as possible Customer:  I was promised with the same last time Agent:  please give me some time will escalate your concern to the relevant team and will get back to you on email Agent:  Are you still with us??? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Lea ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9627953409 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:27 PM, 23rd Jan                     lea                    I still have not received my order and now another item got cancelled. This is not acceptable at all i ordered last january 11 and until now there is no one who can answer what is the status of the delivery           10:29 PM, 23rd Jan                   Hamza                   Hi, Thank you for contacting us.This is Hamza. How may I help you?           10:30 PM, 23rd Jan                   Hamza                   Could you please share your order number so that I can assist you further?           10:30 PM, 23rd Jan                   Hamza                   Hi, I'm not getting a response from you. Are we still connected?           10:32 PM, 23rd Jan                   Hamza                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           10:34 PM, 23rd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2013832