Subject: New Reply Received - 9627134908
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 21 Jan 2021 20:45:45 +0000

Hi Hamza Nomani,  The customer has responded to the ticket.  9627134908  Ticket comment <div>Hi</div>
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<div>I have returned the wrong received online bought item (tshirt rather jeans pant) to MAX fashion shop yesterday.</div>
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<div>Please process refund for returns.</div>
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<div>Images for reference.</div>
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<div>Regards<br>Zubair</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wednesday, January 20, 2021, Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Mohammed,</div>
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<div><span rel="tempredactor" style="font-size:14px" dir="ltr">Thank you for reaching out us.</span></div>
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<div><span rel="tempredactor" style="font-size:14px" dir="ltr">​We apologies for the inconvenience caused.<br><br></span></div>
<div><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'> We are truly sorry to hear that you have received a different item than the one you originally ordered from our website. We will surely help you out with this.</span></div>
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<div><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px' dir="ltr">We understand you were expecting the item to arrive to you in perfect condition, and we feel very sorry that on this instance we could not meet your expectations. We will accept a return of your item. Below you will find the process for initiating the return.<br><br>You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.<br><br>·You can now drop off your return to any (MAX) store across the UAE.<br>Here’s what you need to do.<br> <br>·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (MAX) store in the ​UAE.<br><br>·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.<br><br>·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.<br> <br>Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.</span></div>
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<div><span rel="tempredactor" style="font-size:14px" dir="ltr">Feel free to reach out to us if you need any further assistance.</span></div>
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<div><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'> Your friends,</span></div>
<div><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px' dir="ltr"> The Support Team.</span></div>
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Attachments :
1. <a href='http://helpae.maxfashion.com/helpdesk/attachments/2043185533715'>IMG20210118120111.jpg</a><br />2. <a href='http://helpae.maxfashion.com/helpdesk/attachments/2043185533716'>IMG20210120151204.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1989954