Subject: Ticket Assigned - Conversation with osama ansari
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 19 Jan 2021 23:23:32 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with osama ansari osama ansari                    Customer:  Ok thanks Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Osama Ansari ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6264224483 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:13 AM, 20th Jan                   Hamza                   Hi, Thank you for contacting us.This is Hamza. How may I help you?            03:14 AM, 20th Jan                     osama ansari                    G           03:14 AM, 20th Jan                     osama ansari                    My order is not delivered at my home           03:14 AM, 20th Jan                   Hamza                   Could you please share your order number so that I can assist you further?           03:15 AM, 20th Jan                     osama ansari                    6264224483           03:16 AM, 20th Jan                   Hamza                   May I request you to please stay on hold while I retrieve the information.            03:16 AM, 20th Jan                     osama ansari                    Ok           03:17 AM, 20th Jan                     osama ansari                    It’s returned           03:17 AM, 20th Jan                   Hamza                   We would like to inform you that our courier partner tried to contact you on (0550650965) thrice on 3 different days but didn't receive any response from your end.           03:18 AM, 20th Jan                   Hamza                   The courier has now sent the items back to the warehouse. Now, we would request you to order these items again from our website.           03:18 AM, 20th Jan                     osama ansari                    I told the one of your agent my number was changed two days before           03:20 AM, 20th Jan                   Hamza                   We are sorry but we can't re-delivered again           03:21 AM, 20th Jan                     osama ansari                    Ok thanks           03:21 AM, 20th Jan                   Hamza                   Kindly create a new order from our website           03:21 AM, 20th Jan                   Hamza                   Is there anything else I can help you?            03:21 AM, 20th Jan                     osama ansari                    Nops thanks           03:21 AM, 20th Jan                   Hamza                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:23 AM, 20th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2002666