Subject: Ticket Assigned - Conversation with nubzeer
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 19 Jan 2021 19:57:20 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with nubzeer nubzeer                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  nubzeer Bot:  Hi Nubzeer ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  00966530158789            11:45 PM, 19th Jan                   Hamza                   Hi, Thank you for contacting us.This is Hamza. How may I help you?            11:46 PM, 19th Jan                     nubzeer                    Hi           11:48 PM, 19th Jan                     nubzeer                    I want to change the store location for my collection           11:48 PM, 19th Jan                     nubzeer                    By mistake I selected a wrong store           11:49 PM, 19th Jan                   Hamza                   We are sorry but we can't change the address,Please note, we'll only be able to make changes to your order before it has been processed.           11:49 PM, 19th Jan                     nubzeer                    So what can I do           11:50 PM, 19th Jan                     nubzeer                    The store is in Abha and I am in jeddah           11:50 PM, 19th Jan                     nubzeer                    If no I want cancel the order           11:50 PM, 19th Jan                   Hamza                   We request you to cancel the order and create a new order           11:51 PM, 19th Jan                     nubzeer                    How can I do it           11:52 PM, 19th Jan                     nubzeer                    I don’t see any option           11:52 PM, 19th Jan                     nubzeer                    You can do it           11:52 PM, 19th Jan                     nubzeer                    ?           11:52 PM, 19th Jan                   Hamza                   It will cancelled automatic within 14 days from the date that reached store           11:53 PM, 19th Jan                   Hamza                   Is there anything else I can help you?            11:53 PM, 19th Jan                     nubzeer                    I can’t cancel it ??           11:54 PM, 19th Jan                   Hamza                   It will cancelled automatic within 14 days from the date that reached store           11:54 PM, 19th Jan                     nubzeer                    I got you           11:55 PM, 19th Jan                     nubzeer                    Is there is any cancellation option for me other than the automatic cancellation           11:55 PM, 19th Jan                   Hamza                   No , you can't cancel the order at the moment           11:56 PM, 19th Jan                     nubzeer                    Hmm           11:56 PM, 19th Jan                     nubzeer                    Good           11:56 PM, 19th Jan                     nubzeer                    Thx           11:56 PM, 19th Jan                   Hamza                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:57 PM, 19th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2002478