Subject: Ticket Assigned - Conversation with hi sir
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 19 Jan 2021 19:03:32 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi sir hi sir                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi sir Bot:  Hi Hi Sir ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Qatar Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:40 PM, 19th Jan                     hi sir                    Please faster           10:41 PM, 19th Jan                   Hamza                   Hi, Thank you for contacting us.This is Hamza. How may I help you?            10:41 PM, 19th Jan                     hi sir                    Yes I want help           10:42 PM, 19th Jan                     hi sir                    Coz I lost my password           10:42 PM, 19th Jan                   Hamza                   We sincerely apologize for the issue that you are facing however, please simply follow the below steps to reset the password for your account:  1. Click on "Forgot Password" Link on the login window. 2. Enter your registered email address. 3. Check your registered email inbox/spam folder. 4. Click on the password reset link and change your password. 5. You can login now with your new password           10:42 PM, 19th Jan                     hi sir                    I lost my that email           10:43 PM, 19th Jan                     hi sir                    Can u give me new password in my number           10:44 PM, 19th Jan                     hi sir                    Please           10:44 PM, 19th Jan                   Hamza                   Could you please provide us your email address           10:45 PM, 19th Jan                     hi sir                    [email-masked]           10:46 PM, 19th Jan                     hi sir                    That email I lost           10:46 PM, 19th Jan                   Hamza                   We are sorry we can't provide you a new password without your previous email address           10:47 PM, 19th Jan                   Hamza                   We advise you to create a new account with new email address           10:48 PM, 19th Jan                     hi sir                    Please try understand           10:48 PM, 19th Jan                     hi sir                    U know that email from nokia           10:49 PM, 19th Jan                   Hamza                   Could you please share your order number so that I can assist you further?           10:49 PM, 19th Jan                     hi sir                    Nokia now closed ovi mail           10:49 PM, 19th Jan                     hi sir                    How to I check inbox that email           10:50 PM, 19th Jan                     hi sir                    Ok I give u order number           10:50 PM, 19th Jan                     hi sir                    Your refund for order 4518970886 is on its way & will be credited in 5-7 business days. Please check your email for more details.           10:51 PM, 19th Jan                     hi sir                    But I lost that email           10:51 PM, 19th Jan                     hi sir                    I have returned money that account           10:52 PM, 19th Jan                     hi sir                    Hello sir           10:54 PM, 19th Jan                   Hamza                   May I request you to please stay on hold while I retrieve the information.            10:56 PM, 19th Jan                     hi sir                    U find my account           10:57 PM, 19th Jan                   Hamza                   With reference order number (4518970886) we found this email address [email-masked]           10:57 PM, 19th Jan                     hi sir                    Yah that my account           10:58 PM, 19th Jan                     hi sir                    But I lost that email           10:58 PM, 19th Jan                   Hamza                   We are sorry but we can't create a new password without your email address           11:01 PM, 19th Jan                   Hamza                   Is there anything else I can help you?            11:01 PM, 19th Jan                   Hamza                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:03 PM, 19th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2002379