Subject: Ticket Assigned - Conversation with ganesh
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 18 Jan 2021 22:00:14 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ganesh ganesh                    Bot:  Hi again! Bot:  Please enter your name Customer:  ganesh Bot:  Hi Ganesh ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0582961174            01:38 AM, 19th Jan                     ganesh                    Noted           01:38 AM, 19th Jan                     ganesh                    Im waiting           01:39 AM, 19th Jan                   Hamza                   Hi, Thank you for contacting us.This is Hamza. How may I help you?            01:39 AM, 19th Jan                     ganesh                    I return my shoes           01:39 AM, 19th Jan                     ganesh                    But no any invoice or msg received parcel taken by driver           01:40 AM, 19th Jan                     ganesh                    Call me i will explain           01:41 AM, 19th Jan                   Hamza                   You can return the product with the order number           01:41 AM, 19th Jan                     ganesh                    Yes return alreasdy           01:41 AM, 19th Jan                     ganesh                    But how can get my money back           01:41 AM, 19th Jan                     ganesh                    Already shoes           01:42 AM, 19th Jan                   Hamza                   Could you please share your order number so that I can assist you further?           01:42 AM, 19th Jan                     ganesh                             01:43 AM, 19th Jan                     ganesh                    R u there           01:44 AM, 19th Jan                     ganesh                    Hello           01:45 AM, 19th Jan                   Hamza                   May I request you to please stay on hold while I retrieve the information.            01:45 AM, 19th Jan                     ganesh                    Hamza           01:45 AM, 19th Jan                     ganesh                    Ok           01:45 AM, 19th Jan                   Hamza                   it will refund to my credit wallet           01:46 AM, 19th Jan                     ganesh                    Wallet           01:47 AM, 19th Jan                     ganesh                    Why not cash           01:47 AM, 19th Jan                     ganesh                    Hello           01:47 AM, 19th Jan                     ganesh                    When it will return           01:48 AM, 19th Jan                     ganesh                    Hello           01:48 AM, 19th Jan                     ganesh                    Hamza           01:48 AM, 19th Jan                   Hamza                   It will refund within 2-3 working days           01:48 AM, 19th Jan                   Hamza                   Is there anything else I can help you?            01:49 AM, 19th Jan                     ganesh                    Not return cash           01:49 AM, 19th Jan                     ganesh                    Refund cash           01:49 AM, 19th Jan                     ganesh                    ??           01:50 AM, 19th Jan                     ganesh                    Hello           01:50 AM, 19th Jan                   Hamza                   You should collect the cash from store when you returned the item, now for online return the refund will be to your credit wallet           01:51 AM, 19th Jan                   Hamza                   Is there anything else I can help you?            01:53 AM, 19th Jan                     ganesh                    My waller it will cridited when?           01:53 AM, 19th Jan                   Hamza                   It will refund within 2-3 working days           01:54 AM, 19th Jan                     ganesh                    I dont receive any refund reference number           01:54 AM, 19th Jan                     ganesh                    From the collector           01:54 AM, 19th Jan                     ganesh                    Even refund msg not reveiv           01:54 AM, 19th Jan                     ganesh                    Can u giv the return number           01:55 AM, 19th Jan                   Hamza                   You will get message when the refund processed via your email           01:56 AM, 19th Jan                     ganesh                    Still not received           01:56 AM, 19th Jan                   Hamza                   1000449069           01:56 AM, 19th Jan                   Hamza                   You will get message when the refund processed           01:56 AM, 19th Jan                     ganesh                    Thanks           01:57 AM, 19th Jan                   Hamza                   Is there anything else I can help you?            01:58 AM, 19th Jan                   Hamza                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:00 AM, 19th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1999368