Subject: Ticket Assigned - Conversation with lesley
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 18 Jan 2021 20:18:05 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with lesley lesley                    Bot:  Hi again! Bot:  Please enter your name Customer:  lesley Bot:  Hi Lesley ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6263858949 Bot:    Your order status is : Placed    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0501062966 Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us.This is Hamza. How may I help you?  Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Lesley ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  0501062966 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  6263858949 Bot:   Your order status is : Placed    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:53 PM, 18th Jan                   Hamza                   Hi, Thank you for contacting us.This is Hamza. How may I help you?            11:54 PM, 18th Jan                   Hamza                   Hi, I'm not getting a response from you. Are we still connected?           11:56 PM, 18th Jan                     lesley                    Hello           11:56 PM, 18th Jan                   Hamza                   How may I help you?           11:57 PM, 18th Jan                     lesley                    I just want to know what is taking so long for my order to be available for pick up           11:57 PM, 18th Jan                     lesley                    And normally centerpoint will text me for confirmation once i placed my order but this time they don’t           11:58 PM, 18th Jan                   Hamza                   Could you please share your order number so that I can assist you further?           11:59 PM, 18th Jan                   Hamza                   Hi, I'm not getting a response from you. Are we still connected?           12:01 AM, 19th Jan                     lesley                    I ordered on January 13, please do something for this.           12:02 AM, 19th Jan                   Hamza                   Could you please share your order number so that I can assist you further?           12:07 AM, 19th Jan                   Hamza                   Hi, I'm not getting a response from you. Are we still connected?           12:09 AM, 19th Jan                     lesley                    6263858949           12:11 AM, 19th Jan                     lesley                    I just want to know what is taking so long for my order to be available for pick up           12:12 AM, 19th Jan                     lesley                    And normally centerpoint will text me for confirmation once i placed my order but this time they don’t           12:12 AM, 19th Jan                   Hamza                   May I request you to please stay on hold while I retrieve the information.            12:12 AM, 19th Jan                   Hamza                   Click and collect orders are usually delivered to the stores and are ready to pick-up within 2 - 3 working days.  I see that your order was delayed, and I am really sorry for the inconvenience caused to you. The good news is that your order has now arrived at the store for collection, and is ready for pick-up. The order will wait there for 14 days from the time you received message from us informing you your order is ready for collection.           12:14 AM, 19th Jan                   Hamza                   I request you to visit the store and collect your order.           12:14 AM, 19th Jan                   Hamza                   Is there anything else I can help you?            12:16 AM, 19th Jan                   Hamza                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:17 AM, 19th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1999255