Subject: Ticket Assigned - Conversation with neha
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 18 Jan 2021 20:10:00 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with neha neha                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  neha Bot:  Hi Neha ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096594171231 Bot:  Please wait while we transfer you to an agent Agent:  Hi Neha, Thank you for contacting us.my name is Yahya, How may I help you? Customer:  Actually  I am planning to buy q bag for my 4 year old girl and I am nlt sure if 16" bag is going to be huge for her or not.. can i go to the store and exchange it? Customer:  If i feel its big for her.. i want to exchang it and not return.. Agent:  We would like to inform you that at this time there is no exchange but you can return the item Customer:  Oh okie.. so i can return and den make a new purchase.. fine right?? Agent:  yes you can Customer:  Okie thanks. Agent:  do you have any other query  could i assist you with??? Agent:  have a great day Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Neha ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8229390900 Bot:   Your order status is  : Verifying payment   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  OK Agent:  Hi Neha, Thank you for contacting us. My name is Mohammad. How may I help you?  Customer:  Hie.. actually i have made an online purchase now, amount has been deducted n order has been placed.. bt wen i check my order history i found that two other orders are in qhe for th same items.. Customer:  I dont want dat to happen n money shouldnt get deducted again Customer:  IMAGE Agent:  Please allow me to check it for you.  Customer:  U can see verifying payment is what is written for the other two orders.. if u could cancel or delete that from your side and jus continue with the one I have made payemnt for ' it would b so great help Agent:  the other orders are on validation Agent:  and will be cancelled. Agent:  It will be cancelled automatically. Customer:  Oh is it?? Sure right?? Okie.. thanks then.. goodnight.. jus midnight shopping.. thanks again.. Agent:  Is there anything else I can help ? Agent:  welcome. Customer:  No thankyou Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Neha ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8229390 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  8990390954 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  8229390954 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:46 PM, 18th Jan                     neha                    Oki           11:46 PM, 18th Jan                   Hamza                   Hi, Thank you for contacting us.This is Hamza. How may I help you?            11:47 PM, 18th Jan                     neha                    Hello           11:48 PM, 18th Jan                     neha                    Actually i placed qn order yestrday and one of the items got cancelled           11:48 PM, 18th Jan                     neha                             11:48 PM, 18th Jan                     neha                    Can i reorder this?? Will it get cancelled again?? If no den oki but if yes then why is it stil in d list??           11:49 PM, 18th Jan                   Hamza                   Could you please share your order number so that I can assist you further?           11:49 PM, 18th Jan                     neha                    8229390954           11:50 PM, 18th Jan                   Hamza                   May I request you to please stay on hold while I retrieve the information.            11:51 PM, 18th Jan                     neha                    Okie np.. tak ua time           11:51 PM, 18th Jan                     neha                    M wont be annoyed.. get me d correct info..           11:51 PM, 18th Jan                     neha                    Thanks           11:51 PM, 18th Jan                   Hamza                   We see that you are trying to purchase an item from our website which is not  available at the moment. In order to receive any future updates on this product, we would request you to fill in your email address in the Notify Me section.           11:53 PM, 18th Jan                   Hamza                   Is there anything else I can help you?            11:54 PM, 18th Jan                     neha                    That item is there in d list.. its not sold out           11:55 PM, 18th Jan                   Hamza                   We are sorry but the website hasn't updated yet           11:56 PM, 18th Jan                     neha                             11:56 PM, 18th Jan                     neha                    I jus took d screenahot now, it says only 8 left..           11:56 PM, 18th Jan                     neha                    Ah anyways, so i shouldn't  b ordering dis again.. if i order, den again it wud get cancelled?? Right??           11:57 PM, 18th Jan                   Hamza                   We always do quality check on our product to check if the product is in perfect condition to provide it to customer. This particular product is not in salable condition and that is why it shows out of stock while checking out. ​ Please accept our apology as ​you were not able to purchase this item ​even when you received a notification that this item is in stock. ​           11:58 PM, 18th Jan                     neha                             11:59 PM, 18th Jan                     neha                    Okie can i go ahead and make this purchase? Wil this also geg cancelled??           11:59 PM, 18th Jan                     neha                    Get**           11:59 PM, 18th Jan                   Hamza                   We sincerely apologize for any inconvenience caused, And we would like to inform you that the product may will cancel after checking out           12:02 AM, 19th Jan                     neha                    Huh?? Why?? Is this new product worth 3.15kd also out of stock in your database.?           12:03 AM, 19th Jan                     neha                    Gone?           12:07 AM, 19th Jan                   Hamza                   Juniors Solid Shirt with Striped Shorts and Suspenders - This item is available           12:07 AM, 19th Jan                     neha                             12:08 AM, 19th Jan                     neha                    This one??           12:08 AM, 19th Jan                   Hamza                   Please click on the link below and create order           12:09 AM, 19th Jan                   Hamza                   https://www.centrepointstores.com/bh/en/search?q=Juniors%20Solid%20short%20sleeves%20shirt%20with%20Striped%20Shorts%20and%20Suspenderst%20sleeves%20shirt%20with%20Striped%20Shorts%20and%20Suspenders%3AallCategories%3Absclothing           12:09 AM, 19th Jan                   Hamza                   Yes it is availble           12:09 AM, 19th Jan                   Hamza                   Is there anything else I can help you?            12:09 AM, 19th Jan                     neha                    Okie.. thanks..           12:09 AM, 19th Jan                   Hamza                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:09 AM, 19th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1999241