Subject: Ticket Assigned - Conversation with shaikh shabnam
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 18 Jan 2021 19:24:43 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shaikh shabnam shaikh shabnam                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  shaikh shabnam Bot:  Hi Shaikh Shabnam ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0507561786            11:14 PM, 18th Jan                   Hamza                   Hi, Thank you for contacting us.This is Hamza. How may I help you?            11:15 PM, 18th Jan                     shaikh shabnam                    I don’t want to return my order so how should i cancel           11:15 PM, 18th Jan                     shaikh shabnam                    I changed my mind now I don’t want to return my order           11:16 PM, 18th Jan                   Hamza                   Could you please share your order number so that I can assist you further?           11:16 PM, 18th Jan                     shaikh shabnam                    Order no. 9629355722           11:18 PM, 18th Jan                     shaikh shabnam                    I requested to return my order but I changed my mind I don’t want to return can cancel the status           11:20 PM, 18th Jan                   Hamza                   May I request you to please stay on hold while I retrieve the information.            11:20 PM, 18th Jan                     shaikh shabnam                    Sure           11:20 PM, 18th Jan                   Hamza                   Thanks for waiting           11:21 PM, 18th Jan                   Hamza                   We would like to inform you that your return request has been cancelled           11:21 PM, 18th Jan                     shaikh shabnam                    Thank you           11:22 PM, 18th Jan                   Hamza                   Is there anything else I can help you?            11:22 PM, 18th Jan                     shaikh shabnam                    No thanks           11:23 PM, 18th Jan                   Hamza                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:24 PM, 18th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1999162