Subject: Ticket Assigned - Conversation with mona
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 18 Jan 2021 18:31:31 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mona mona                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mona Bot:  Hi Mona ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0526475125            10:23 PM, 18th Jan                   Hamza                   Hi, Thank you for contacting us.This is Hamza. How may I help you?            10:24 PM, 18th Jan                     mona                    Hello, I returned two items from my purchased order last week           10:25 PM, 18th Jan                     mona                    And i didn’t any call or any refund in my credit balance           10:25 PM, 18th Jan                   Hamza                   Could you please share your order number so that I can assist you further?           10:25 PM, 18th Jan                     mona                    9626891433           10:26 PM, 18th Jan                   Hamza                   May I request you to please stay on hold while I retrieve the information.            10:27 PM, 18th Jan                     mona                    Okay           10:27 PM, 18th Jan                   Hamza                   Thanks for waiting           10:29 PM, 18th Jan                   Hamza                   We would like to inform you that your product has been reached our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.           10:29 PM, 18th Jan                     mona                    Welcome           10:29 PM, 18th Jan                     mona                    Okay .. after that i will receive my refund in my credit balance ?           10:30 PM, 18th Jan                   Hamza                   Yes,You will get refund to my credit wallet           10:30 PM, 18th Jan                     mona                    Okay .. thank you so much           10:30 PM, 18th Jan                   Hamza                   Is there anything else I can help you?            10:31 PM, 18th Jan                     mona                    No thank you           10:31 PM, 18th Jan                   Hamza                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:31 PM, 18th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1999047