Subject: Ticket Assigned - Conversation with good morning
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 17 Jan 2021 22:38:17 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with good morning good morning                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  good morning Bot:  Hi Good Morning ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  00971528224741            02:27 AM, 18th Jan                     good morning                    I am not getting my sukrans point in account           02:28 AM, 18th Jan                   Hamza                   Hi, Thank you for contacting us.This is Hamza. How may I help you?            02:29 AM, 18th Jan                     good morning                    I am not receiving my sukrans point in my account           02:29 AM, 18th Jan                   Hamza                   Please note that Shukran points are added 14 days after the date of receiving the order.           02:32 AM, 18th Jan                   Hamza                   We request you to please allow full 14 days and if you still have not received the Shukran Points to your account please simply reply to this email and we will be happy to investigate further.           02:32 AM, 18th Jan                   Hamza                   You have Pending Points: 253           02:32 AM, 18th Jan                   Hamza                   Is there anything else I can help you?            02:33 AM, 18th Jan                   Hamza                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:38 AM, 18th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1996119