Subject: Ticket Assigned - Conversation with hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 06 Jan 2021 20:47:27 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0505809979            12:35 AM, 07th Jan                     hello                    Sure           12:35 AM, 07th Jan                   Hamza                   Hi, Thank you for contacting us.This is Hamza. How may I help you?            12:37 AM, 07th Jan                     hello                    Hello           12:37 AM, 07th Jan                     hello                    On an order i made on the 18th of November 2020, i returned 3 items with the help of one of your customer service agents           12:38 AM, 07th Jan                     hello                    Only 1 of the items was refunded to my credit on the app           12:38 AM, 07th Jan                     hello                    If you check the order, you will see that i still need to be refunded 52 dhs           12:39 AM, 07th Jan                     hello                    The order number is #9615263646           12:39 AM, 07th Jan                   Hamza                   May I request you to please stay on hold while I retrieve the information.            12:40 AM, 07th Jan                     hello                    Sure thing           12:40 AM, 07th Jan                   Hamza                   Could you please confirm how many products our courier team collected from you?           12:42 AM, 07th Jan                     hello                    2           12:42 AM, 07th Jan                     hello                    No wait 3           12:43 AM, 07th Jan                     hello                    The shirt, the pencil case, amd the jumpsuit           12:43 AM, 07th Jan                     hello                    And*           12:43 AM, 07th Jan                     hello                    I also cancelled one item before it was delivered           12:43 AM, 07th Jan                   Hamza                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           12:44 AM, 07th Jan                     hello                    Yes please           12:44 AM, 07th Jan                   Hamza                   Is there anything else I can help you?            12:44 AM, 07th Jan                     hello                    Could you call me on this number for any updates or questions? 056 283 0844           12:45 AM, 07th Jan                   Hamza                   We will update you on this email id [email-masked]           12:45 AM, 07th Jan                     hello                    Okay then sure           12:45 AM, 07th Jan                     hello                    Thank you so much for your help Mr. Hamza           12:46 AM, 07th Jan                     hello                    Happy new year and God bless you!!           12:46 AM, 07th Jan                   Hamza                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:47 AM, 07th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1963919