Subject: Ticket Assigned - Ticket # 188768 Resolved
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 03 Jan 2021 18:31:36 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Ticket # 188768 Resolved  
 Dear Max,  Our Technical Engineer has indicated that your ticket # 188768 with subject Fwd: [#1726307] - Re: لقد استلمنا طلب الإرجاع الإلكتروني الخاص بك. has been Resolved.   An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.  
   
 When the ticket is closed it can't be reopened. 
   
 Sincerely, FarEye Team https://fareye.freshdesk.com/public/tickets/816eea5de9299868eb2c72801de8e4f1f6782afc7b355848e3e5f63d27dfc2de  

 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1952317