Subject: Ticket Assigned - Conversation with amna tarek
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 30 Dec 2020 21:14:35 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with amna tarek amna tarek                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  amna tarek Bot:  Hi Amna Tarek ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0559741833            12:55 AM, 31th Dec                   Hamza                   Hi, Thank you for contacting us.This is Hamza. How may I help you?            12:56 AM, 31th Dec                     amna tarek                    i need to return some items           12:57 AM, 31th Dec                   Hamza                   Could you please share your order number so that I can assist you further?           12:58 AM, 31th Dec                     amna tarek                    6256968273           12:58 AM, 31th Dec                   Hamza                   May I request you to please stay on hold while I retrieve the information.            12:59 AM, 31th Dec                     amna tarek                    okay take your time ?           01:00 AM, 31th Dec                   Hamza                   Could you please confirm that your order has been delivered to you?           01:02 AM, 31th Dec                     amna tarek                    yes i receive it today           01:03 AM, 31th Dec                   Hamza                   Could you please share the name of items you want to return so that I can assist you further?           01:05 AM, 31th Dec                     amna tarek                    embroidered top v neck           01:06 AM, 31th Dec                     amna tarek                    printed sweet shirt           01:07 AM, 31th Dec                     amna tarek                    printed round neck t shirt           01:07 AM, 31th Dec                   Hamza                   We would like to inform you that a return request was created for three items, and the request will be received by the our courier partner Aramex within 3 to 5 working days. The exact time Please contact us in order to serve you to the fullest.           01:11 AM, 31th Dec                   Hamza                   Is there anything else I can help you?            01:11 AM, 31th Dec                     amna tarek                    no , thanks u so much for your support ?           01:12 AM, 31th Dec                   Hamza                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:14 AM, 31th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1939748