Subject: Ticket Assigned - Ticket # 188033 Resolved
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 30 Dec 2020 16:25:25 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Ticket # 188033 Resolved  
 Dear Max,  Our Technical Engineer has indicated that your ticket # 188033 with subject Fwd: [#1670211] - Re: استلمنا طلبك للإرجاع. has been Resolved.   An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.  
   
 When the ticket is closed it can't be reopened. 
   
 Sincerely, FarEye Team https://fareye.freshdesk.com/public/tickets/442b06e43b0e39b6bf750a7a7442a169d2fb2ef0152514b64654e84b40076240  

 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1938981