Subject: New Reply Received - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 30 Dec 2020 07:38:15 +0000

Hi Hamza Nomani,  The customer has responded to the ticket.  need escalation  Ticket comment <div dir="ltr">
<div style="text-align:center"><span style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px;text-align:right'>الطلب رقم  </span></div>
<div style="text-align:center">
<span style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px;text-align:right'> 6256938010</span> </div>
<div style="text-align:center" dir="rtl">لم يشحن بعد </div>
<div style="text-align:center" dir="rtl">ارجو التواصل معي رقم جوالي 0565483633</div>
<div style="text-align:center" dir="rtl">لحل هذا المشكلة <br>
</div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, Dec 29, 2020 at 9:25 PM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr" style="text-align:right">
<div dir="rtl">
<span style='color:rgb(0,0,0);font-family:arial,helvetica,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:16px;background-color:rgb(253,253,252)' dir="rtl">مرحبا محمود،</span><br style='color:rgb(0,0,0);font-family:arial,helvetica,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:16px;background-color:rgb(253,253,252)'><br style='color:rgb(0,0,0);font-family:arial,helvetica,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:16px;background-color:rgb(253,253,252)'><span style='color:rgb(0,0,0);font-family:arial,helvetica,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:16px;background-color:rgb(253,253,252)'>شكرا لتواصلكم معنا</span><br style='color:rgb(0,0,0);font-family:arial,helvetica,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:16px;background-color:rgb(253,253,252)'><span style='color:rgb(0,0,0);font-family:arial,helvetica,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:16px;background-color:rgb(253,253,252)'>هذا الايميل لمتابعه طلبك رقم </span><span id="gmail-m_2606239242173338846OBJ_PREFIX_DWT139_com_zimbra_phone" style='color:rgb(108,42,15);font-family:arial,helvetica,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:16px;background-color:rgb(253,253,252)'><a rel="noreferrer" style="color:rgb(108,42,15)" dir="ltr">6256712436</a></span><span style='color:rgb(0,0,0);font-family:arial,helvetica,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:16px;background-color:rgb(253,253,252)'>,  بعد التحقق مع شريك الشحن تبين لنا انه تم استلام الطلب من قبلكم بتاريخ </span><span id="gmail-m_2606239242173338846OBJ_PREFIX_DWT140_com_zimbra_date" style='color:rgb(108,42,15);font-family:arial,helvetica,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:16px;background-color:rgb(253,253,252)' dir="rtl">28/12/2020م</span><span style='color:rgb(0,0,0);font-family:arial,helvetica,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:16px;background-color:rgb(253,253,252)'> , ونتفهم ان الطلب استغرق وقتا اكثر من اللازم شاكرين سعه صدرك وحسن تعاونكم معنا</span><br style='color:rgb(0,0,0);font-family:arial,helvetica,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:16px;background-color:rgb(253,253,252)'><br style='color:rgb(0,0,0);font-family:arial,helvetica,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:16px;background-color:rgb(253,253,252)'><span style='color:rgb(0,0,0);font-family:arial,helvetica,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:16px;background-color:rgb(253,253,252)'>كما يرجى العلم اننا قد قمنا برفع الطلب للجهات المعنيه للتاكد من وصول طلباتكم القادمه خلال فتره التوصيل المحدده والحرص على توصيل المنتجات في حالتها الاصليه .</span><br style='color:rgb(0,0,0);font-family:arial,helvetica,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:16px;background-color:rgb(253,253,252)'><br style='color:rgb(0,0,0);font-family:arial,helvetica,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:16px;background-color:rgb(253,253,252)'><span style='color:rgb(0,0,0);font-family:arial,helvetica,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:16px;background-color:rgb(253,253,252)' dir="rtl">لاتتردد في الرجوع الينا مجددا.</span>
</div>
<div dir="rtl">
<span dir="ltr" style='color:rgb(0,0,0);font-family:arial,helvetica,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:16px;background-color:rgb(253,253,252)'>​</span><br style='color:rgb(0,0,0);font-family:arial,helvetica,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:16px;background-color:rgb(253,253,252)'><span style='color:rgb(0,0,0);font-family:arial,helvetica,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:16px;background-color:rgb(253,253,252)' dir="rtl">اصدقائك،</span><br style='color:rgb(0,0,0);font-family:arial,helvetica,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:16px;background-color:rgb(253,253,252)'><span style='color:rgb(0,0,0);font-family:arial,helvetica,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:16px;background-color:rgb(253,253,252)'>فريق الدعم</span><span style='color:rgb(0,0,0);font-family:arial,helvetica,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:16px;background-color:rgb(253,253,252)' dir="ltr">.</span>
</div>
</div></div>

	

</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1918553