Subject: New Reply Received - escalation
From: Splash <[email-masked]>
To: [email-masked]
Date: Mon, 01 Mar 2021 10:20:00 +0000

Hi Saeedurrahman Choudhary,  The customer has responded to the ticket.  escalation  Ticket comment <div dir="auto">Dear Team,</div>
<div dir="auto"><br></div>
<div dir="auto">I am waiting to read on the below raised request asap.</div>
<div dir="auto"><br></div>
<div dir="auto">Thanks &amp; Regards,</div>
<div dir="auto">Reshma</div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sun, 28 Feb 2021 at 8:24 AM Resh Karia &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div dir="auto">Dear Team,</div>
<div dir="auto"><br></div>
<div dir="auto">The below order was cash on delivery and hence after returning I want cash not credit. </div>
<div dir="auto"><br></div>
<div dir="auto">I see credit in my account, please take that back and arrange for cash refund asap.</div>
<div dir="auto"><br></div>
<div dir="auto">Thanks and Regards,</div>
<div dir="auto">Reshma.</div>
<div dir="auto">+971 525963731</div>
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<br><div class="gmail_quote">
<div dir="ltr" class="gmail_attr">On Mon, 22 Feb 2021 at 3:45 PM Resh Karia &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div dir="auto">Team,</div>
<div dir="auto"><br></div>
<div dir="auto">May I have an update on my refund please?</div>
<div dir="auto"><br></div>
<div dir="auto">I want to place and order and wish to use the credit refund.</div>
<div dir="auto"><br></div>
<div dir="auto">Look forward to hearing from you asap.</div>
<div dir="auto"><br></div>
<div dir="auto">Thanks and Regards,</div>
<div dir="auto">Reshma.</div>
<div dir="auto">+971 525963731</div>
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<br><div class="gmail_quote">
<div dir="ltr" class="gmail_attr">On Sat, 20 Feb 2021 at 1:58 PM Splash &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div>Hi Reshma,<br><br>
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<div dir="ltr">
<div dir="ltr"> Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<br><div dir="ltr">With reference to the order number #9635998715, we would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.</div>
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<div>We thank you for your understanding and cooperation. </div>
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<div dir="ltr">Feel free to reach out to us if you need any further assistance.</div>
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<div>Your Friends,</div>
<div dir="ltr">The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2127333