Subject: Ticket Assigned - Conversation with User
From: Splash <[email-masked]>
To: [email-masked]
Date: Wed, 17 Feb 2021 02:22:33 +0000 (UTC)

Hi Saeedurrahman Choudhary,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello.           06:08 AM, 17th Feb                     User                    Can you help me to exchange size of my order.           06:08 AM, 17th Feb                     User                    I just received it yesterday. And would like to change size only from Large to Medium Sizes for the shirt.           06:09 AM, 17th Feb                   Saeedurrahman                   Hi, Thank you for contacting us. I m Saeed, I will be happy to help you           06:09 AM, 17th Feb                     User                    Yes.           06:09 AM, 17th Feb                   Saeedurrahman                   Could you please share your order number so that I can assist you further?           06:10 AM, 17th Feb                     User                    8235435511           06:10 AM, 17th Feb                     User                    Would like to change sizes of 3 shirts. From Large to Medium           06:10 AM, 17th Feb                   Saeedurrahman                   Please stay on hold while I retrieve the information.           06:11 AM, 17th Feb                     User                    Thanks           06:11 AM, 17th Feb                   Saeedurrahman                   We are truly sorry to hear that you wish to exchange the items due to a sizing issue however, we do not have an exchange option available online at this time. You can return online purchases through the below three channels:   ·You can contact our customer support team on 1800871 to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (Splash) store across the Kuwait.           06:13 AM, 17th Feb                     User                    Ok, May i know where is the nearest Splash Outlet here in jahra?           06:14 AM, 17th Feb                   Saeedurrahman                   Please stay on hold while I retrieve the information.           06:15 AM, 17th Feb                   Saeedurrahman                   To get nearest store pleas go throug the below linkhttps://www.centrepointstores.com/kw/en/storelocator           06:16 AM, 17th Feb                   Saeedurrahman                   do you have any other query  ?           06:19 AM, 17th Feb                   Saeedurrahman                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:22 AM, 17th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2113367