Subject: Ticket Assigned - Conversation with Sliding Pen
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 16 Feb 2021 06:49:55 +0000 (UTC)

Hi Saeedurrahman Choudhary,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sliding Pen Sliding Pen                    Hello           10:24 AM, 16th Feb                   Bot                   أهلا مرة أخرى!           10:24 AM, 16th Feb                     Sliding Pen                    I hope you realize inspite of selecting English the bot replies in Arabic           10:26 AM, 16th Feb                     Sliding Pen                    how do you expect me to reply to that           10:26 AM, 16th Feb                   Saeedurrahman                   Hi, Thank you for contacting us. I m Saeed How may I help you?           10:27 AM, 16th Feb                     Sliding Pen                    I need to find out if my return items will be picked up today           10:27 AM, 16th Feb                     Sliding Pen                    I have been calling the customer care almost everyday           10:28 AM, 16th Feb                   Saeedurrahman                   Could you please share your order number so that I can assist you further?           10:31 AM, 16th Feb                     Sliding Pen                    9634268820           10:34 AM, 16th Feb                   Saeedurrahman                   Please stay on hold while I retrieve the information.           10:39 AM, 16th Feb                     Sliding Pen                    Ok           10:40 AM, 16th Feb                   Saeedurrahman                   we have processed the refund of amount (AED 265) on 2/10/21 and the amount you paid online will be refunded back to your original payment method within 2 - 15 working days.           10:42 AM, 16th Feb                   Saeedurrahman                   Do you have any other quairy ?           10:42 AM, 16th Feb                     Sliding Pen                    But nobody has collected the items           10:43 AM, 16th Feb                   Saeedurrahman                   We sincerely apologize for any inconvenience however, please note the courier partner may take up to 3-5 business days to arrange the collection.           10:48 AM, 16th Feb                   Saeedurrahman                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:49 AM, 16th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2108399