Subject: New Reply Received - Re: Sorry, your order was not processed
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 14 Feb 2021 11:42:49 +0000 (UTC)

Hi Saeedurrahman Choudhary,  The customer has responded to the ticket.  Re: Sorry, your order was not processed  Ticket comment <div dir="auto">Gentle reminder 2&#128543;☹☹</div>
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<div>On Sun, 14 Feb 2021, 12:42 pm muhammad imran, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="auto">Gentle reminder 1</div>
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<div dir="ltr" class="gmail_attr">On Fri, 12 Feb 2021, 8:35 pm muhammad imran, &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Centrepoint,<div><br></div>
<div>Still I have not received any confirmation email.</div>
<div>How many days it will take.<br>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE5MjQ4MTkyMSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.ga35RpaYxwt-oBIsHwkzvtdd95ytXxa-pRD_Dtuef5Q" alt="image.png" width="562" height="286"><br>
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<div>Regards,</div>
<div>Imran</div>
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<div dir="ltr" class="gmail_attr">On Wed, Feb 10, 2021 at 7:47 PM muhammad imran &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Dears,<div><br></div>
<div>How many days it will take. I am not satisfied with your Click &amp; collect service. </div>
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<div>Regards,</div>
<div>Imran</div>
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<div dir="ltr" class="gmail_attr">On Wed, Feb 10, 2021 at 3:04 PM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Muhammad,</div>
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<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div dir="ltr">We sincerely apologize for the inconvenience caused to you</div>
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<div dir="ltr">We have checked and it appears that the following order number: (6272256943) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (6272269011).<br><br>The payment has been captured only once from your account which is for the new successfully placed order.<br><br>Once this order has been shipped out you will receive an email notification for the same containing the tracking details.</div>
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<div>We hope this helps and please do not hesitate to write back to us if you need further assistance. We will be happy to help!</div>
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<div>Thank you for shopping with us and have a great day! Stay Safe!</div>
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<div>Your Friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2078486