Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 13 Feb 2021 14:45:36 +0000 (UTC)

Hi Saeedurrahman Choudhary,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello good evening           06:26 PM, 13th Feb                     User                    I need help           06:28 PM, 13th Feb                   Saeedurrahman                   Hi, Thank you for contacting us. I m Saeed How may I help you?           06:29 PM, 13th Feb                   Saeedurrahman                   How may I help you?           06:31 PM, 13th Feb                   Saeedurrahman                   Hi, I'm not getting a response from you. Are we still connected?           06:32 PM, 13th Feb                     User                    Yea           06:33 PM, 13th Feb                     User                    I have made an order yesterday           06:34 PM, 13th Feb                     User                    Order number is 9635031867           06:35 PM, 13th Feb                   Saeedurrahman                   how can help you?           06:35 PM, 13th Feb                     User                    Then I received a msg that one of item is canceled           06:35 PM, 13th Feb                     User                    Mu mobile number is 0521571119           06:36 PM, 13th Feb                   Saeedurrahman                   Please stay on hold while I retrieve the information.           06:36 PM, 13th Feb                     User                    But as I paid aed. 205 by card and aed. 77 was the price of that item . How can i get my refund?           06:37 PM, 13th Feb                   Saeedurrahman                   We truly apologize for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.           06:37 PM, 13th Feb                   Saeedurrahman                   This order #9635031867 is not cancelled, during quality check we found out that 2 items were not in a good condition to be sold and they were the last of their stock hence we took them out of your order and refunded you for them.  ​           06:39 PM, 13th Feb                   Saeedurrahman                   Retund may take 7-15 days to reflect in your account according to your bank procedure           06:40 PM, 13th Feb                   Saeedurrahman                   Do you have any other quairy?           06:42 PM, 13th Feb                     User                    Total how much you will return?           06:42 PM, 13th Feb                     User                    Which 2 items are canceled           06:42 PM, 13th Feb                     User                    can you pls name them           06:42 PM, 13th Feb                   Saeedurrahman                   Please stay on hold while I retrieve the information.           06:43 PM, 13th Feb                   Saeedurrahman                   83 AED has been refunded           06:44 PM, 13th Feb                   Saeedurrahman                   Do you have any other quairy?           06:44 PM, 13th Feb                     User                    No thank you for help           06:44 PM, 13th Feb                   Saeedurrahman                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:44 PM, 13th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2095423