Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 13 Feb 2021 14:28:59 +0000 (UTC)

Hi Saeedurrahman Choudhary,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           06:12 PM, 13th Feb                     User                    i just made an order           06:12 PM, 13th Feb                     User                    But while paying for it, I tried several times, but it gave me an error           06:13 PM, 13th Feb                     User                    When I tried paying by Apple Pay it worked           06:13 PM, 13th Feb                     User                    ur when I’m checking my orders, I found out that the order payment is being processed several times           06:14 PM, 13th Feb                     User                    and the final one is approved           06:14 PM, 13th Feb                     User                    how can we delete the other orders           06:14 PM, 13th Feb                     User                    and stop there payments           06:14 PM, 13th Feb                     User                    I’m afraid I’ll receive the same order several times           06:15 PM, 13th Feb                   Saeedurrahman                   Hi, Thank you for contacting us. I m Saeed How may I help you?           06:15 PM, 13th Feb                     User                    I had errors while paying for my order           06:16 PM, 13th Feb                     User                    it I finally paid thru Apple pay           06:16 PM, 13th Feb                     User                    In my orders           06:17 PM, 13th Feb                     User                    I have one order successfully and two others processing           06:18 PM, 13th Feb                   Saeedurrahman                   Could you please share your order number so that I can assist you further?           06:18 PM, 13th Feb                     User                    6273481337           06:20 PM, 13th Feb                     User                    6273481301           06:21 PM, 13th Feb                   Saeedurrahman                   Please stay on hold while I retrieve the information.           06:21 PM, 13th Feb                     User                    These 2 orders should be deleted           06:21 PM, 13th Feb                     User                    I think issue is resolved           06:22 PM, 13th Feb                     User                    payment failed and they r no more in my orders           06:22 PM, 13th Feb                     User                    thanks           06:22 PM, 13th Feb                   Saeedurrahman                   , we have checked and it appears that the following order all orders were not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (6273481401).           06:23 PM, 13th Feb                   Saeedurrahman                   The payment has been captured only once from your account which is for the new successfully placed order.           06:23 PM, 13th Feb                   Saeedurrahman                   Once this order has been shipped out you will receive an email notification for the same containing the tracking details.           06:24 PM, 13th Feb                   Saeedurrahman                   do you have any other quairy           06:26 PM, 13th Feb                   Saeedurrahman                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           06:27 PM, 13th Feb                   Saeedurrahman                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:28 PM, 13th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2095333