Subject: New Reply Received - Return Request
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 13 Feb 2021 12:26:31 +0000 (UTC)

Hi Saeedurrahman Choudhary,  The customer has responded to the ticket.  Return Request   Ticket comment <div>
<div>
<div dir="ltr" style="color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)">
Thanks for your reply.</div>
<div dir="ltr" style="color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)">
<br>
</div>
<div dir="ltr" style="color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)">
I did not find the on line return option, please advise. Thank you. </div>
</div>
<div>
<br>
</div>
<div class="ms-outlook-ios-signature">Get <a href="https://aka.ms/o0ukef" rel="noreferrer">Outlook for iOS</a>
</div>
</div>
<hr style="display:inline-block;width:98%">
<div id="divRplyFwdMsg" dir="ltr"><font style="font-size:11pt" color="#000000"><b></b></font></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Saturday, February 13, 2021 4:19:34 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#2088232] - Return Request
</div>
<div> </div>

<div>
<div style="font-size:14px">
<div style="font-size:14px">
<div style="font-size:14px">
<div dir="ltr">
<div dir="ltr">Hi Lina,<br>
<br>
<span dir="ltr" style="font-size:10.5pt; color:rgb(51,51,51)">​</span><span dir="ltr" style="font-size:10.5pt; color:rgb(51,51,51)">Thank you for shopping with us.</span>
</div>
<div dir="ltr">
<div style="margin:0in 0in 0.0001pt"><span style="font-size:10.5pt; color:rgb(51,51,51)"> </span></div>
<div style="margin:0in 0in 0.0001pt"><span dir="ltr" style="font-size:10.5pt; color:rgb(51,51,51)">We apologize for the inconvenience you have faced. This is surely not the experience we want our customers to have when they shop with us.</span></div>
<div style="margin:0in 0in 0.0001pt">
<span dir="ltr" style="font-size:10.5pt; color:rgb(51,51,51)">​</span><br>
</div>
<div style="margin:0in 0in 0.0001pt"><span style="font-size:10.5pt; color:rgb(51,51,51)">Currently, you may exchange Lifestyle items in any Centrepoint/Lifestyle store within 14 days from the collection/delivery date providing that the item is available in
 the store.</span></div>
<div style="margin:0in 0in 0.0001pt"><span style="font-size:10.5pt; color:rgb(51,51,51)"> </span></div>
<div style="margin:0in 0in 0.0001pt">
<span dir="ltr" style="font-size:10.5pt; color:rgb(51,51,51)">​</span><span dir="ltr" style="font-size:10.5pt; color:rgb(51,51,51)">You can return online purchases through the below three channels:</span>
</div>
<div style="margin:0in 0in 0.0001pt"><span style="font-size:10.5pt; color:rgb(51,51,51)"> </span></div>
<div style="margin:0in 0in 0.0001pt"><span dir="ltr" style="font-size:10.5pt; color:rgb(51,51,51)">You can contact our customer support team on (8006927) to book a return and to be notified of the refund amount based on our return policy.</span></div>
<div style="margin:0in 0in 0.0001pt"><span style="font-size:10.5pt; color:rgb(51,51,51)"> </span></div>
<div style="margin:0in 0in 0.0001pt"><span style="font-size:10.5pt; color:rgb(51,51,51)">You can now drop off your Centrepoint and Lifestyle returns at any Centrepoint and Lifestyle stores. Wrap your items in their original shipping packaging and bring it along
 with your invoice and or provide the order number to the store staff in the absence of an invoice.</span></div>
<div style="margin:0in 0in 0.0001pt"><span style="font-size:10.5pt; color:rgb(51,51,51)"> </span></div>
<div style="margin:0in 0in 0.0001pt"><span style="font-size:10.5pt; color:rgb(51,51,51)">You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an
 item. Just click on the box and follow the instructions.</span></div>
<div style="margin:0in 0in 0.0001pt"><span style="font-size:10.5pt; color:rgb(51,51,51)"> </span></div>
<div style="margin:0in 0in 0.0001pt"><span style="font-size:10.5pt; color:rgb(51,51,51)">Feel free to get in touch with us for further assistance.</span></div>
<div style="margin:0in 0in 0.0001pt"><span style="font-size:10.5pt; color:rgb(51,51,51)"> </span></div>
<div style="margin:0in 0in 0.0001pt"><span style="font-size:10.5pt; color:rgb(51,51,51)">Your friends,</span></div>
<div style="margin:0in 0in 0.0001pt">
<span style="font-size:10.5pt; color:rgb(51,51,51)">The </span><span style="color:rgb(51,51,51); font-size:10.5pt">Support Team</span>
</div>
</div>
</div>
</div>
</div>

</div>
</div>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2088232