Subject: New Reply Received - Re: Your refund is on its way
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 12 Mar 2021 14:16:15 +0000

Hi Saeedurrahman Choudhary,  The customer has responded to the ticket.  Re: Your refund is on its way  Ticket comment <div>Respected,</div>
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<div>First thing is that my online credit is not available, as it’s showing in attachment I added. </div>
<div>Second, i would like to have it back on my card as you said previously 2 times that it will be refunded to my card, not as a store credit. I don’t want to be forced to buy with you if I am not satisfied with services you’re giving. </div>
<div>I would be happy if you would return whole amount to my card, as I paid, that would be fair.</div>
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<div>Have a nice day,</div>
<div>Nadina Besic </div>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIwMTA4NjkwMywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.ZphTVBsPG1xwlKe8X4Nkk3Y8xRD-59LZtmsgvaJTcU0"><br><br><div dir="ltr">Sent from my iPhone</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 12 Mar 2021, at 9:44 AM, Centrepoint &lt;[email-masked]&gt; wrote:<br><br>
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	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Nadina,</div>
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<span style='font-size: 10.5pt; font-family: "Segoe UI", sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(51, 51, 51)' dir="ltr">​​</span><br>
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<div style="margin: 0in 0in 0.0001pt"><span style='font-size: 10.5pt; font-family: "Segoe UI", sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(51, 51, 51)' dir="ltr">Thank
you for contacting us.</span></div>
<div style="margin: 0in 0in 0.0001pt"><span style='font-size: 10.5pt; font-family: "Segoe UI", sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(51, 51, 51)'> </span></div>
<div style="margin: 0in 0in 0.0001pt"><span style='font-size: 10.5pt; font-family: "Segoe UI", sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(51, 51, 51)' dir="ltr">We
apologise for the late response.</span></div>
<div style="margin: 0in 0in 0.0001pt"><span style='font-size: 10.5pt; font-family: "Segoe UI", sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(51, 51, 51)'> </span></div>
<div style="margin: 0in 0in 0.0001pt"><span style='font-size: 10.5pt; font-family: "Segoe UI", sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(51, 51, 51)' dir="ltr">The refund amount of SAR 287.25 for order ID 6273290370, has been processed from our side to your card on <span style="white-space:pre" dir="ltr">​</span>2/23/21 8:08 AM under the transaction ID 169999990092298825.</span></div>
<div style="margin: 0in 0in 0.0001pt"><span style='font-size: 10.5pt; font-family: "Segoe UI", sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(51, 51, 51)'> </span></div>
<div style="margin: 0in 0in 0.0001pt"><span style='font-size: 10.5pt; font-family: "Segoe UI", sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(51, 51, 51)' dir="ltr">** Noting that your card issuer requires 2-15 additional business days to process the refund as per the bank norms.</span></div>
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<span dir="ltr" style='font-size: 10.5pt; font-family: "Segoe UI", sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(51, 51, 51)'>​</span><br>
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<div style="margin: 0in 0in 0.0001pt"><span dir="ltr" style='font-size: 10.5pt; font-family: "Segoe UI", sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(51, 51, 51)'>The remaining SAR <span style="white-space:pre" dir="ltr"> </span>1.75 has been refunded to your online my credit.</span></div>
<div style="margin: 0in 0in 0.0001pt"><span style='font-size: 10.5pt; font-family: "Segoe UI", sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(51, 51, 51)' dir="ltr"><br>You can use your my credit account in your online purchase in 5 easy steps:<br> <br>Step 1 - Simply log onto <a href="http://www.centrepointstores.com" rel="noreferrer">www.centrepointstores.com</a><br>Step 2 - Start shopping<br>Step 3 - Add chosen items to basket<br>Step 4 - Proceed to checkout<br>Step 5 - Select the my credit as a payment option<br> <br>Please be informed that your online credit can only be used once.<br> <br>Come back soon to get something you like.<br> <br>Your friends,<br>The Support Team</span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2195374