Subject: New Reply Received - Re: Sorry, we had to cancel your order.
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 09 Feb 2021 06:05:23 +0000

Hi Saeedurrahman Choudhary,  The customer has responded to the ticket.  Re: Sorry, we had to cancel your order.  Ticket comment <div dir="auto">Ok but what about the gift voucher </div>
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<div>On Tue, 9 Feb 2021 at 9:50 AM, Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Ramya,</div>
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<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div>We sincerely apologize for the inconvenience caused to you</div>
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<div dir="ltr">We have checked and it appears that the order number: (9633923483) was not successfully placed. As we can see the amount was deducted from your Mastercard, we have already notified the payment gateway about the cancelled transaction so the amount can return to your account automatically.</div>
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<div>Please allow 3-5 business days for the amount to be released by your Bank. In the meantime you can go ahead and try placing a new order from our website directly or place a new order once you have received the amount back in your account.</div>
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<div>Hope this helps and have a great day! Stay Safe!</div>
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<div>Your Friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2069184