Subject: third party latest
From: SAEEDURRAHMAN CHOUDHARY <[email-masked]>
Date: Fri, 5 Feb 2021 02:29:58 -0700 (MST)

Late Shipping 
​ 
Hi Team, 
Problem Statement: Late C&C Shipping 

Order Date : Sep 19, 2020 
Order ID: 
Store Code: 
Tracking Id: N/A 

Assistance Required: Need urgent shipping 

Issue Description: The order was placed on 19 Sep, 2020 but still is showing "IN_PROGRESS". 

Please shipped the order on priority so that the customer can collect as soon as possible. 

Thank you for your help! 

Regards, 
Saeedurrahman 
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Late Refund 

Hi Team, 

Problem Statement: Late refund 

Order Date: Sep 9, 2020 
Order ID: 
RMA: 
Tracking ID: 

Assistance Required: Need urgent Refund 

Issue Description: As per the tracking we can see that the item has been returned to our warehouse on Sep 14, 2020. However, the refund still not processed. 

Please check and process the refund. 

Thank you for your help 

Regards, 
Saeedurrahman 

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Late Collection 
​ 
Hi Team, 

Problem Statement: Late collection 
Order Date : 
Order ID: 
Tracking ID: 
Collection reference: 

Assistance Required: Need urgent collection 

Issue Description: Customer raised a return request on date. But the item still not collected. 

Please collect the item on priority. 

Regards, 
Saeedurrahman 
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Late delivery 

Hi Team, 

Problem Statement: Late delivery 
Order Date : Sep 4, 2020 
Order ID: 
Tracking ID: 
Assistance Required: Need urgent delivery 

Issue Description: The order was shipped on 5 Sep, 2020 but still not delivered to customer. 

Please deliver the order on priority. 

Regards, 
Saeedurrahman 

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Alternate Address 

Hi Team, 

Order Date: 
Order ID: 
Tracking ID: 

Assistance Required: Need to update delivery address 

Issue Description: Customer share her office address #. Please contact customer on # between . 

Please deliver the order on priority on the updated address. 

Regards, 
Shivani 

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Alternate Contact number 

Hi Team, 

Order Date: 
Order ID: 
Tracking ID: 

Assistance Required: Need to update phone number 

Issue Description: Customer share her alternate number. Please contact customer on # 

Please deliver the order on priority. 

Regards, 
Saeedurrahman 

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Voucher request 

Hi Team, 

Please create a voucher for the given details: 

Order ID: 
Concept: 
Value: 
Th value: 
Validity: 

Thank you for your help. 

Regards, 
Shivani 

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late C&C 

Hi Team, 

Problem Statement: Late C&C 
Order Date: 
Order ID: 
Store code: 
Tracking Id: 

Assistance Required: Need Urgent pick up 

Issue Description: Customer placed an order on # and till now she has not received the order. As per the hybris the order status is READY_TO_SHIPPED. 
Kindly check and update if the order is physically avail at the store, kindly contact the customer on # and handover the order. 

Please assist in closing this case on priority. The order has already missed the delivery time frame. 

Thank you for your help! 
Regards, 
Saeedurrahman 

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late wwd shipping 

Hi Team, 
Problem Statement: Late WWD Shipping 

Order Date : ​Dec 5, 2020 
Order ID: 6251964346 
Tracking Id: N/A 

Assistance Required: Need urgent shipping 

Issue Description: The order was placed on Dec 5, 2020 and the schedule delivery date was 12 Dec, 2020 but item still not shipped. 

Please ship the order on priority so that the customer can receive as soon as possible. 

Thank you for your help! 

Regards, 
Saeedurrahman 

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late return 

Hi Team, 

Problem Statement: Late return 
Order Date : 
Order ID: 
Tracking ID: 

Assistance Required: Need urgent return 

Issue Description: The item was already collected from customer date But we have not received item at warehouse yet. 

Please return the item as soon as possible to warehouse so refund could be processed 

Regards, 
Saeedurrahman 
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zimbra approval 

Hi Team, 

Order ID: 6249195097 

Assistance Required: Approval needed to transfer the refund from My credit to customer's bank account. 

Issue Description: Customer is refusing to accept the refund in his My credit but he wants his refund in his bank account since the order was COD. 

Please advise. 

Regards, 
Saeedurrahman 

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order status update 

Hi Team, 

Problem Statement: C&C ​order status issue 

Order Date: Sep 9, 2020 
Order ID: 
Store code: 
Tracking ID: 

Assistance Required: Need ​to update order status 

Issue Description: The customer reported that he already collected the order from store but according to the hybris the order status is showing "Ready for pick up" and he is getting order pick up notifications. 
​ 
Kindly check and update the order status as "PICK UP COMPLETED" 

Thank you for your help 

Regards, 
​Saeedurrahman 

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incomplete WWD item 

Hi Team, 

Problem Statement: Incomplete WWD item issue 
Order Date : 
Delivery Date: 
Order ID: 
Tracking ID: 

Issue Description: Customer reported that he has not received matress with the item. 

The missing item is: 162772654 - - Delta Birkley 3-in-1 Convertible Crib N Changer 

Kindly check and advise what can we do in this case. 

Thank you for your help! 

Regards, 
​Saeedurrahman 

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missing WWD item 

Hi Team, 

Problem Statement: Missing WWD item issue 
Order Date : 
Delivery Date: 
Order ID: 
Tracking ID: 

Issue Description: Customer reported that she has not received 1 item. Also, warehouse reported that they have shipped all the 10 items in this order and courier team updated that they have received 1 box and same was delivered to customer. 

The missing item is: 161602461 - - Graco Comfy Cruiser Click Connect Travel System AED 719 

Kindly check and advise what can we do in this case as customer has only this order with us of amount AED 1,604.75 

Thank you for your help! 

Regards, 
Saeedurrahman 

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C&C Proof of collection 

Hi Team, 

Problem Statement: Proof of collection C&C 
Order Date: 19-Nov-2020 
Order ID: 6244489385 
Store code: Lifestyle21138 
Tracking Id: 624448938522999991 

Assistance Required: Need Proof of collection 

Issue Description: Customer placed an order on 19-Nov-2020. He his saying that he did not collect the order but the order status is "PICKUP_COMPLETE" 
Kindly provide us the Proof of collection. 

Thank you for your help! 
Regards, 
​Saeedurrahman 

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arrange c&c collection 

Hi Team, 
Problem Statement: Arrange C&C collection 

Order Date : 
Order ID: 
Store Code: 
Tracking Id: 

Assistance Required: Need ​arrangement of collection 

Issue Description: The order was placed on Dec 8, 2020 but still is showing 'READY TO SHIPPED" since the tracking ID is apearing on the hybris. 

Please if the order is available in the store arrange the collection for the customer. 

Thank you for your help! 

Regards, 
Saeedurrahman 

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late refund for partial cancel zimbra 

Hi Team, 

Problem Statement: Late refund for partial cancel 

Order Date: Nov 11, 2020 
Order ID: 6241006533 
Tracking ID: SD000393410 

Assistance Required: Need urgent Refund for partial cancelled item. 

Issue Description: Due to out of stock customer got only one item but the partial cancellation got failed in the system, and the customer did not get his refund till now. Since the child ticket (#1867528)has been created a weak ago. 

Thank you for your help 

Regards, 
Saeedurrahman 

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delet my credit and update bank details JIRA 

Hi team, 

Regarding order no 6248994600, pleac delet My credits (97.65 SAR) and update the following bank details. 
account holder : Alaa Muhammad Amin Abdel Halim Abdel Halim 
Bank name : Al-Rajhi Bank 
Branch : Madinah Road 
Account number : 223608010136696 
IBAN Number : SA0280000223608010136696 

Thank you for help 

Regards 
Saeedurrahman 

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voucher requests 

Hi Team, 

​With reference to the order number: 9622370611 

Kindly create a voucher with the below details: 

Voucher Value: AED 13 
TH Value: AED 14 
Validity: 30 Days 
Concept: Babyshop 

Thank you for your help! 

Regards, 
Babyshop Support Team 

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COLLECTION REFERENCE 

To : [email-masked] 
CC : [email-masked] 

Hi Team, 

Please provide the alphanumeric collection reference for the following AWB. 

AWB: ​46391664163 
​Order id: 6243745095 

Thanks & Regards, 
Saeedurrahman 

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Invoice ZIMBRA 

Hi team, 

Pleas provide with the invoice of the order no #9624780500 

Thanks 

Regards 
Saeedurrahman 

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RMA deleted 

Hi Team, 

Ticket-1970487 

Problem Statement: Late refund (Cancelled RMA) 

Order Date: Dec 31, 2020 
Order ID: 6259736387 
RMA: 1000404267 
Tracking ID: 46398318186 

Assistance Required: Need urgent Refund 

Issue Description: The customer reported that he returned the item but in the hybris the the return status is showing cancelled. 
​ 
As per the tracking we can see that the item has been returned to our warehouse. However, the refund still not processed. 

Please check and advice as customer waiting for refund. 

Thank you for your help 

Regards, 
Saeedurrahman 

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order NDR STATUS 

Hi Team, 

Problem Statement: Order status issue 

Order Date: 30-Nov-2020 
Order ID: 6249778118 
Tracking ID: SD000653116 

Assistance Required: Need to update order status 

Issue Description: As per the tracking the order is has to return to the warehouse on 17/12/20 but the order status is still not updated.Pleas update the order status so the refund can be done successfully. 

Thank you for your help 

Regards, 
Saeedurrahman 

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Refund approval zimbra 

Hi Team, 

Problem statement: Refund approval 

Child ticket - 2018440 
Case id - 1869655 
Order Number: 9614959289 
Order Created: 11/17/2020 
Tracking id - 46043306212 

Item: 162107317 - - Skechers Women's Textured Walking Shoes 
Item cost: AED 213.00 

Return request created: 11/19/2020 
RMA - 1000184246 

Assistance Required: Kindly look into the issue and process the refund for this item. 

Issue description: The customer has reported that he had returned the below item also however the refund for this item has not been processed as per the oracle we are not able to find any details for this item. 

Case history: The customer has reported this issue on 12/12/2021 and we have raised a child ticket to check it if we have received the item however it has been closed. 

Customer history: The customer has been shopping with us since 7/20/2020 and has completed total 13 orders till now. 

Regards, 
Saeedurrahman