Subject: Re: Late collection #6248031822
From: SAEEDURRAHMAN CHOUDHARY <[email-masked]>
To: FarEye Support <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sun, 31 Jan 2021 22:37:03 -0700 (MST)

Hi Team, 

Problem Statement: Late collection 
Order Date : 27-Nov-2020 
Order ID: 6248031822 
Tracking ID: 46404539112 

Old RMAs : 1000268785 & 1000336738 & 1000398644 & 1000423247 

Assistance Required: Need urgent collection 

Issue Description: Customer raised a return request on 12/13/20. But the item still not collected and tracking ID is getting invalid. 

Customer's address : Riyadh / Al-Nahda neighborhood 
Al Rayyan Corridor 
Customer's contact no : 0557339377 

Please check and advise. 

Regards, 
Saeedurrahman 

From: "FarEye Support" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "saeedurrahman choudhary" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Thursday, 28 January, 2021 15:11:56 
Subject: Re: Re: Late collection #6248031822 

Dear Shakeeb, 

The Alphanumeric collection reference id: A2785DA 

{"status":200,"reference_id":"1000471352","timestamp":1611725341845,"execution_time":1580,"items_track_details":[{"tracking_number":"46404539112","carrier_code":"ARAMEX","order_number":"1000471352"}],"info":{"originEntity":null,"productGroup":null,"ID":" A2785DA ","GUID":"8ddc1eae-ee64-4bb4-9158-a456b2e638bc"}} 

As of now, we are proceeding with the ticket # 195965 closure. Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595. 

After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience. 

Please provide your valuable feedback. 

An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident. 
You can visit the support ticket on [ https://fareye.freshdesk.com/public/tickets/493d43cbc36461b39444178e626937ef1491e92b000ed83344619931a4092f83 | https://fareye.freshdesk.com/public/tickets/493d43cbc36461b39444178e626937ef1491e92b000ed83344619931a4092f83 ] or please log in to the FarEye Support portal on [ https://fareye.freshdesk.com/ | https://fareye.freshdesk.com ] to check the details. 
Thanks and Regards, 

Nishant Kamal 
Technical Engineer | FarEye 
Call: +91 70-6595-6595 
|| [ http://www.getfareye.com/ | www.getfareye.com ] 
Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message. 

On Thu, 28 Jan at 12:32 PM , FarEye Support <[email-masked]> wrote: 
Dear Shakeeb, 

Greeting from FarEye! 
We have received your concern regarding collection reference number. 
We will revert you back as soon as we have an update or need any details to proceed further. 
We are working on the same. 

You can visit the support ticket on [ https://fareye.freshdesk.com/public/tickets/493d43cbc36461b39444178e626937ef1491e92b000ed83344619931a4092f83 | https://fareye.freshdesk.com/public/tickets/493d43cbc36461b39444178e626937ef1491e92b000ed83344619931a4092f83 ] or please log in to the FarEye Support portal on [ https://fareye.freshdesk.com/ | https://fareye.freshdesk.com ] to check the details. 

Thanks and Regards, 

Saurabh Deo, Technical Engineer 
[ https://www.getfareye.com/ | FarEye - Enabling Digital Logistics ] 

Call: +91 7065956595 
[ https://www.getfareye.com/ ] 

	[ https://www.facebook.com/GetFarEye/ ] 		[ https://www.youtube.com/fareyeinaction ] 		[ https://twitter.com/fareye ] 	
	[ https://www.linkedin.com/company/fareye/ ] 

BQ_BEGIN
On Thu, 28 Jan at 12:13 PM , Shakeeb Arsalan <[email-masked]> wrote: 
Hi Team, 

Please provide the alphanumeric collection reference of the following AWB: 46404539112 

Regards 
Shakeeb 

BQ_END

195965:211857