Subject: New Reply Received - Refund not received
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 25 Jan 2021 06:56:49 +0000

Hi Saeedurrahman Choudhary,  The customer has responded to the ticket.  Refund not received  Ticket comment <div dir="ltr">Greetings,<div><br></div>
<div>It's been over 3 weeks now and I still haven't received the refund. Can you kindly recheck and expedite?</div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, Dec 23, 2020 at 3:16 PM Ejaaz ahmed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
<div dir="ltr">Many thanks for your response and support. I will wait for the following weeks for the refund to reach my account.</div>
<br><div class="gmail_quote">
<div dir="ltr" class="gmail_attr">On Wed, Dec 23, 2020 at 1:29 PM Centrepoint &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr"><div dir="ltr">
<div dir="ltr">Hi Ejaaz,<br><br>
</div>
<div>Thank you for reaching out to us.</div>
<div>
<br>We apologize for the inconvenience that has happened.</div>
<div dir="ltr">
<br>Regarding the order: 6240235897 &amp; 6245263886, Please note that the refund has been processed successfully from our side for the amount (153.43 SAR  &amp;  65.61 SAR) On date 11/15/20 &amp; 12/26/20, however due to some concerns with the payment vendor, the refund has been rejected.</div>
<div>
<br>Rest assured our team has already advised the payment vendor to manually process the rejected refund from their side. The refund processing takes approximately 3 weeks.</div>
<div>
<br>Please check the bank statement once the mentioned period is over to make sure that the refund has been credited.</div>
<div>
<br>Feel free to reach out to us for any further assistance.</div>
<div>
<br>Your Friends</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1909698