Subject: New Reply Received - Re: Sorry, we had to cancel part of your order.
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 21 Jan 2021 12:55:39 +0000

Hi Saeedurrahman Choudhary,  The customer has responded to the ticket.  Re: Sorry, we had to cancel part of your order.  Ticket comment <div dir="auto">Reminder   <div dir="auto"><br></div>
<div dir="auto">If you have thses itmes with same price please contact me</div>
<div dir="auto"> Second thing.</div>
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<br><div dir="auto">Still the rest of the itms not yet ready to pick up.. how long it will take time? I ordered dated 16.01.2021</div>
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<div>On Wed, 20 Jan 2021, 12:29 pm Centrepoint, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Muhammed,</div>
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<div>Thanks for reaching out to us and giving us the opportunity to serve you.</div>
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<div>We truly apologize for the inconvenience </div>
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<div dir="ltr">Please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.</div>
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<div dir="ltr">This order #9629626300 is not cancelled, during quality check we found out that 2 items were not in a good condition to be sold and they were the last of their stock hence we took them out of your order and refunded you for them amount of 21 SAR. and it may take 2-15 working days to reflect in your account due to your bank procedure. You are still going to receive the remaining items. </div>
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<div>We will not be happy either if you receive bad items in your order, this is the reason why these two items were cancelled and you received a notification regarding the same items.</div>
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<div>Our delivery partner will call you before delivering these items.</div>
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<div>Hope this helps and have a great evening! Stay Safe!</div>
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<div>Your Friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2001354