Subject: Ticket Assigned - Conversation with syeda sheza
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 20 Jan 2021 09:22:50 +0000

Hi Saeedurrahman Choudhary,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with syeda sheza syeda sheza                    Bot:  Hi again! Bot:  Please enter your name Customer:  syeda Bot:  Hi Syeda ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9614746347 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  take too much time Agent:  Hi Syeda, Thank you for contacting us. My name is Nitesh. Custom
 er:  i ordered on 16 november . still not receiving any msg Agent:  As we can check, you've contacted us regarding your order status update. Is that correct? Customer:  yes Agent:  Please allow us a moment while we check the details. Customer:  ok Agent:  Thank you for waiting. Agent:  As we can check, your order was placed on 16 Nov, 2020. Agent:  We are truly sorry that your order is pending for a long time, and you haven't received any update regarding the same. Agent:  This is surely not the experience we want our customers to have when they shop with us. Agent:  Please consider this as a rare instance, rest assured we are checking with relevant team regarding what happened and get this resolved at the earliest Customer:  please thank u Agent:  We thank you for your understanding and co-operation. Agent:  We are looking into this and will do our best to get this resolved. Agent:  Feel free to reach us if you need further assistance. Agent:  It was a pleasure to assist you. Thank
  you for contacting us Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Syeda ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9614746347 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  ok Agent:  Hi Syeda, Thank you for co
 ntacting us. My name is Ishan. I can see that you have contacted us regarding order update. Customer:  please tel me how much time taken click n collect item Customer:  i ordered on 16 nov Customer:  still not responding .. no massage for collection, no mail Customer:  kindly update me .. Agent:  May I request you to please stay on hold while I retrieve the information. Customer:  ok Agent:  As we can check, your case for late delivery had already been escalated . we request you to please allow us some more time to do the same. Agent:  Once again please accept our sincere apologies for the delay in the delivery. Customer:  so how many days ?? Agent:  We are sorry, as we cannot comment on the exact date and time. However the order will be delivered to the store within 1 - 2 business days. Customer:  already 30 days over .. we r still waiting for massage to collect item Agent:  We can understand your frustration here. However, we have already forwarded your case to the senior team for
  the delivery to happen at the earliest. Agent:  It was a pleasure to assist you. Thank you for contacting us. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Syeda ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9614746347 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            1
 2:14 AM, 21th Dec                   Mohammad                   Hi Syeda, Thank you for contacting us. My name is Mohammad. How may I help you?           12:15 AM, 21th Dec                   Mohammad                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           12:21 AM, 21th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1899725