Subject: Ticket Assigned - Conversation with eilin
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 20 Jan 2021 09:22:50 +0000

Hi Saeedurrahman Choudhary,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with eilin eilin                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  eilin Bot:  Hi Eilin ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0501288274            12:15 AM, 21th Dec                     eilin                    Can the agent call tomorrow?           12:15 AM, 21th Dec                   Mohammad                   Hi Eilin, Thank you for contacting us. My name is Mohammad. How may I help you?           12:16 AM, 21th Dec                     eilin                    Hello mohammad           12:16 AM, 21th Dec                     eilin                    Hope you are doing fine           12:16 AM, 21th Dec                     eilin                    Regarding my refund, it was supposed to be on my account           12:16 AM, 21th Dec                     eilin                    But it is not there           12:16 AM, 21th Dec                   Mohammad                   Could you please share your order number so that I can assist you further?           12:16 AM, 21th Dec                     eilin                    I ordered an item and it was cancelled           12:16 AM, 21th Dec                     eilin                    Sure 1 sec please           12:17 AM, 21th Dec                     eilin                    9622883505           12:17 AM, 21th Dec                   Mohammad                   Please allow me to check it for you.           12:17 AM, 21th Dec                     eilin                    No problem           12:17 AM, 21th Dec                     eilin                    Thanks           12:17 AM, 21th Dec                   Mohammad                   Refund has been processed for AED 49.47 on 19/12/20 with transaction ID 169999990053495244. NOTE: the amount will reflect back in your account with in 2-15 business days as per your banks processing time.           12:19 AM, 21th Dec                   Mohammad                   We request you to please allow the time frame to be completed           12:19 AM, 21th Dec                   Mohammad                   your amount will be credited with in the time frame.           12:19 AM, 21th Dec                     eilin                    So i will not get it as a credit on my “max” amount           12:20 AM, 21th Dec                     eilin                    Ill be getting it as a refund to my bank amount?           12:20 AM, 21th Dec                   Mohammad                   No as you have paid by card so the refund will be processed in bank account. If your order was on COD then the amount goes in my credit           12:20 AM, 21th Dec                     eilin                    Oh ok           12:21 AM, 21th Dec                     eilin                    Noted           12:21 AM, 21th Dec                     eilin                    Thank you so much for you time           12:21 AM, 21th Dec                   Mohammad                   Is there anything else I can help ?           12:21 AM, 21th Dec                     eilin                    Really appreciate the help           12:21 AM, 21th Dec                     eilin                    No all is good           12:21 AM, 21th Dec                     eilin                    Thanks           12:21 AM, 21th Dec                   Mohammad                   Happy to help you.           12:21 AM, 21th Dec                     eilin                    Have a good night           12:21 AM, 21th Dec                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           12:21 AM, 21th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1899723