Subject: Ticket Assigned - Conversation with joy
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 20 Jan 2021 09:22:48 +0000

Hi Saeedurrahman Choudhary,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with joy joy                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  jou Bot:  Hi Jou ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Qatar Bot:  Please enter your order number to continue Customer:  4523398380 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +97477355037 Bot:  Please wait while we transfer you to an agent Customer:  Ok Agent:  Hi Jou, Thank you for contacting us. My name is Mohammad. How may I help you? Customer:  My number in the order I put wrong Agent:  Could you please share your order number so that I can assist you further? Customer:  Can you change the number and confirm myorder Customer:  4523398380 Agent:  please allow me to check Customer:  Ok Agent:  +97477055037 this number is mentioned Agent:  is this number correct ? Customer:  Yup but my number is +974-77355037 Agent:  Please let me forward the issue to the courier Agent:  Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.   Customer:  Ya thank you Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:   have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Jou ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Qatar Bot:  Please enter your order number to continue Customer:  4523398380 Bot:   Your order status is  : Cancelled   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:01 PM, 20th Dec                     joy                    Ok           11:01 PM, 20th Dec                     joy                    Anybody there?           11:02 PM, 20th Dec                     joy                    /startOver           11:05 PM, 20th Dec                   Bot                   يرجى إدخال اسمك           11:05 PM, 20th Dec                     joy                    English?           11:05 PM, 20th Dec                   Bot                   يرجى إدخال اسمك           11:05 PM, 20th Dec                     joy                    /startOver           11:06 PM, 20th Dec                   Bot                   يرجى إدخال اسمك           11:06 PM, 20th Dec                     joy                    /startOver           11:06 PM, 20th Dec                   Bot                   يرجى إدخال اسمك           11:06 PM, 20th Dec                     joy                    Joy           11:07 PM, 20th Dec                   Bot                   مرحبًا Joy، ماذا تحتاج للمساعدة؟           11:07 PM, 20th Dec                     joy                    Can you type in English?           11:07 PM, 20th Dec                   Bot                   مرحبًا Joy، ماذا تحتاج للمساعدة؟           11:07 PM, 20th Dec                     joy                    Wat a worst app !           11:07 PM, 20th Dec                   Bot                   مرحبًا Joy، ماذا تحتاج للمساعدة؟           11:07 PM, 20th Dec                   Hamza                   Hi, Thank you for contacting us. How may I help you?           11:18 PM, 20th Dec                   Hamza                   Hi, I'm not getting a response from you. Are we still connected?           11:19 PM, 20th Dec                   Hamza                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           11:21 PM, 20th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1899585