Subject: Ticket Assigned - Conversation with fathima rizwan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 20 Jan 2021 09:22:47 +0000

Hi Saeedurrahman Choudhary,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with fathima rizwan fathima rizwan                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  fathima rizwan Bot:  Hi Fathima Rizwan ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Qatar Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +97455944726            09:16 PM, 20th Dec                   Mohammad                   Hi Fathima, Thank you for contacting us. My name is Mohammad. How may I help you?           09:21 PM, 20th Dec                     fathima rizwan                    Hi, I placed an order on 18 December           09:23 PM, 20th Dec                     fathima rizwan                    I got the things delivered today           09:24 PM, 20th Dec                     fathima rizwan                    But one of my items isn't working           09:24 PM, 20th Dec                   Mohammad                   Could you please share your order number so that I can assist you further?           09:24 PM, 20th Dec                     fathima rizwan                    It's a night lamp that I ordered           09:25 PM, 20th Dec                     fathima rizwan                    Sure           09:25 PM, 20th Dec                     fathima rizwan                    Order #4522926755           09:26 PM, 20th Dec                   Mohammad                   Please allow me to check it for you           09:27 PM, 20th Dec                   Mohammad                   As i can check all the items has been delivered by our side. We request you to please check with your family if someone has received it.           09:29 PM, 20th Dec                     fathima rizwan                    Yes I did receive the item           09:29 PM, 20th Dec                     fathima rizwan                    But one of the items that I received isn't working           09:29 PM, 20th Dec                     fathima rizwan                             09:30 PM, 20th Dec                     fathima rizwan                    This isn't working           09:30 PM, 20th Dec                   Mohammad                   We apologies for the inconvenience           09:31 PM, 20th Dec                   Mohammad                   We request you to please exchnage the item by visiting any nearby store           09:32 PM, 20th Dec                     fathima rizwan                    Thank you           09:32 PM, 20th Dec                   Mohammad                   Welcome           09:36 PM, 20th Dec                   Mohammad                   Is there anything else I can help ?           09:36 PM, 20th Dec                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           09:39 PM, 20th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1899291