Subject: Ticket Assigned - Conversation with hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 20 Jan 2021 09:22:46 +0000

Hi Saeedurrahman Choudhary,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9619117650 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0553676848 Bot:  Please wait while we transfer you to an agent Customer:  waiting Agent:  Hi , Thank you for contacting us. My name is Amir. I'm here to help you regarding Your order update Customer:  yes Amir Customer:  How worse cais be ? n th Customer:  Worse can this be ? Customer:  About my late late late click and collect order ? Customer:  Where it is now ? Customer:  Warehouse or store? Customer:  it is Click and collect Customer:  from Festival city Customer:  since Nov 30 Agent:  May I request you to please stay on hold while I retrieve the information  Customer:  paid already Customer:  sure Agent:  Thank you for your patience. Agent:  We sincerely apologize for the inconvenience caused to you. Agent:  As we checked your order is ready for pickup Agent:  We reqeust you to please visit the store and collect the items Customer:  How come no one called ? store didnt call me ? Customer:  i will visit them on ur responsibility Customer:  cool thanks Agent:  Is there anything else we can help you with? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:   have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hello ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9619117650 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  yes Customer:  what is DFC number Customer:  i want to collect my parcel Agent:  Hi , Thank you for contacting us. My name is Amir. I'm here to help you   Customer:  Hi Amir i want DFC number plz Customer:  to call them Customer:  and check the parcel is there Customer:  9619117650 Customer:  i want to call the store Agent:  May I request you to please stay on hold while I retrieve the information  Agent:  Thank you for your patience. Agent:  056-4806895 and landline number - 04- 2880821 Agent:  This is the number Agent:  We are not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hello ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:58 PM, 20th Dec                     hello                    okay           08:58 PM, 20th Dec                     hello                    if one of the items cancelled from my click and collect order- the refund will be in my bank account ?           08:58 PM, 20th Dec                     hello                    the same way i paid ?           08:59 PM, 20th Dec                   Mohammad                   Hi, Thank you for contacting us. My name is Mohammad. How may I help you?           08:59 PM, 20th Dec                     hello                    in my account bank ?           08:59 PM, 20th Dec                   Mohammad                   Yes           08:59 PM, 20th Dec                     hello                    hi mohammed           08:59 PM, 20th Dec                   Mohammad                   refund will be sent back to the way you have paid.           08:59 PM, 20th Dec                     hello                    so if i paid by card visa  , it will be returned to visa?           09:00 PM, 20th Dec                     hello                    i cant make an order now and use the same money for it ?           09:00 PM, 20th Dec                     hello                    ?           09:00 PM, 20th Dec                   Mohammad                   Yes on the same payment method           09:00 PM, 20th Dec                     hello                    Can i have the discount code ? CAP 10 ? for my new purchase now ?           09:01 PM, 20th Dec                     hello                    ???           09:01 PM, 20th Dec                     hello                    I want to buy the discounted guess bag           09:01 PM, 20th Dec                   Mohammad                   It is only applicable in first purchase           09:02 PM, 20th Dec                   Mohammad                   from app           09:02 PM, 20th Dec                     hello                    I have to download the app then ?           09:02 PM, 20th Dec                     hello                    will it be valid on this guess ? bag ?           09:02 PM, 20th Dec                     hello                    https://www.centrepointstores.com/ae/en/Fashion-Accessories/Handbags-%26-Wallets/Handbags/LIFESTYLE-GUESS-Textured-Tote-Bag-with-Detachable-Strap/p/162475433           09:02 PM, 20th Dec                     hello                    ???           09:03 PM, 20th Dec                     hello                    is the code valid on this bag ?           09:03 PM, 20th Dec                   Mohammad                   You need to check it           09:03 PM, 20th Dec                   Mohammad                   please install the app           09:03 PM, 20th Dec                     hello                    yes           09:03 PM, 20th Dec                     hello                    my question is : the code is valid also on discounted items or notttt???????????/           09:04 PM, 20th Dec                   Mohammad                   Yes it will work on all items but the purchase should be first           09:04 PM, 20th Dec                     hello                    what is the app name           09:05 PM, 20th Dec                     hello                    how much discount           09:06 PM, 20th Dec                   Mohammad                   Centrepoint           09:06 PM, 20th Dec                   Mohammad                   Discount is differ from price to price and item to item           09:06 PM, 20th Dec                     hello                    Free delivery ?           09:07 PM, 20th Dec                   Mohammad                   AED 200 and above it is free           09:08 PM, 20th Dec                     hello                    what is the discount code for the app after i install it ?           09:09 PM, 20th Dec                   Mohammad                   CAP 10           09:09 PM, 20th Dec                   Mohammad                   Everything will be shown to you once you install the app           09:10 PM, 20th Dec                     hello                    thanks           09:11 PM, 20th Dec                     hello                    bye           09:11 PM, 20th Dec                   Mohammad                   Welcome           09:11 PM, 20th Dec                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           09:11 PM, 20th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1899179