Subject: Ticket Assigned - Conversation with busayo
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 20 Jan 2021 09:22:46 +0000

Hi Saeedurrahman Choudhary,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with busayo busayo                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  busayo Bot:  Hi Busayo ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0560395192 Bot:  Please wait while we transfer you to an agent Customer:  Okay Agent:  Hi Busayo, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding return process. Customer:  Yes please Customer:  The item was picked up some days ago but I'm yet to receive crwdit Customer:  Hi Agent:  Kindly share us with the order id in order to assist you better Agent:  I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Busayo ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:50 PM, 20th Dec                   Mohammad                   Hi Busayo, Thank you for contacting us. My name is Mohammad. How may I help you?           08:50 PM, 20th Dec                     busayo                    Hi Mohammad           08:51 PM, 20th Dec                     busayo                    I returned my order with ID 6254249868           08:51 PM, 20th Dec                     busayo                    Im yet to get a refund           08:51 PM, 20th Dec                   Mohammad                   Please allow me to check it for you.           08:51 PM, 20th Dec                     busayo                    Ok, thank you           08:51 PM, 20th Dec                   Mohammad                   Your return has been submitted to warehouse           08:54 PM, 20th Dec                     busayo                    Okay           08:54 PM, 20th Dec                   Mohammad                   after the quality check you will get the refund very soon           08:54 PM, 20th Dec                     busayo                    Okay, thank you           08:54 PM, 20th Dec                     busayo                    Can I use the refund in store?           08:54 PM, 20th Dec                     busayo                    Will I be notified when refunded?           08:55 PM, 20th Dec                   Mohammad                   YEs you can use it for online shopping           08:56 PM, 20th Dec                     busayo                    I mean can I use it for in store shopping? I need to try the shoes on           08:56 PM, 20th Dec                   Mohammad                   sorry this credit can only be used in online shopping           08:58 PM, 20th Dec                   Mohammad                   even shoes also you can buy online           08:58 PM, 20th Dec                     busayo                    Can I request the refund into my account please?           08:59 PM, 20th Dec                     busayo                    I saw that option in your policy           08:59 PM, 20th Dec                   Mohammad                   Yes you can do that also           09:00 PM, 20th Dec                     busayo                    Ok           09:01 PM, 20th Dec                     busayo                    How do I go about that please?           09:01 PM, 20th Dec                   Mohammad                   As we can see the amount is showing in my credit and it will be transfered to my credit           09:03 PM, 20th Dec                   Mohammad                   it will be convenient and easy           09:03 PM, 20th Dec                     busayo                    Ok           09:04 PM, 20th Dec                     busayo                    Thank you for your time           09:05 PM, 20th Dec                   Mohammad                   IS the anything else I can help ?           09:05 PM, 20th Dec                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           09:06 PM, 20th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1899162