Subject: Ticket Assigned - Conversation with manale karam
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 20 Jan 2021 09:22:45 +0000

Hi Saeedurrahman Choudhary,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with manale karam manale karam                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  manale karam Bot:  Hi Manale Karam ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Qatar Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  97466610332 Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us. How may I help you? Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Manale Karam ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Qatar Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:25 PM, 20th Dec                     manale karam                    Ok           08:25 PM, 20th Dec                     manale karam                    Hello           08:26 PM, 20th Dec                   Bot                   أهلا مرة أخرى!           08:26 PM, 20th Dec                     manale karam                    Thank you           08:26 PM, 20th Dec                     manale karam                    And sorry i missed the communication earlier           08:26 PM, 20th Dec                     manale karam                    I would like to ask what does “non refundable voucher mean”?           08:28 PM, 20th Dec                   Mohammad                   Hi Maname, Thank you for contacting us. My name is Mohammad. How may I help you?           08:33 PM, 20th Dec                     manale karam                    Hello           08:33 PM, 20th Dec                   Mohammad                   How may I help you?           08:33 PM, 20th Dec                     manale karam                    I would like to ask what is a non refundable voucher           08:33 PM, 20th Dec                   Mohammad                   Voucher that you use in your shopping           08:34 PM, 20th Dec                   Mohammad                   once used can not be used again.           08:34 PM, 20th Dec                     manale karam                    Oh ok           08:34 PM, 20th Dec                     manale karam                    Because i returned 3 items of my order and some money showed as store credit and other as non refundable voucher           08:35 PM, 20th Dec                   Mohammad                   Yes the voucher amount is non refundable.           08:36 PM, 20th Dec                   Mohammad                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           08:42 PM, 20th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1899061