Subject: New Reply Received - Re: Sorry, we had to cancel part of your order.
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 20 Jan 2021 09:13:20 +0000

Hi Saeedurrahman Choudhary,  The customer has responded to the ticket.  Re: Sorry, we had to cancel part of your order.  Ticket comment <div dir="auto">Hi ,<div dir="auto"><br></div>
<div dir="auto"><br></div>
<div dir="auto">In that case why is it still showing as available online.</div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, Jan 20, 2021, 1:06 PM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Neeraja,<br><br>Thanks for reaching out to us and giving us the opportunity to serve you.<br><br>We truly apologize for the inconvenience </div>
<div dir="ltr">​<br>
</div>
<div dir="ltr"> Please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.<br><br>This order #9629648229 is not cancelled, during quality check we found out that 1 item was not in a good condition to be sold and it was the last of its stock hence we took it out of your order and refunded you for them, which takes 4-15 working days according to the bank's procedures.  You are still going to receive the remaining item.<br><br>We will not be happy either if you receive bad items in your order, this is the reason why this  item was cancelled and you received a notification regarding the same item.<br><br>Our delivery partner will call you before delivering your order.<br><br>Hope this helps and have a great day! Stay Safe!<br><br>Your Friends,<br>The Support Team</div>
</div></div>

	

</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2001268