Subject: New Reply Received - refund
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 18 Jan 2021 20:20:33 +0000

Hi Saeedurrahman Choudhary,  The customer has responded to the ticket.  refund  Ticket comment <div>Thank you for your assistance.</div>
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<div>On Mon, 18 Jan 2021 at 9:18 AM, Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 1913014</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<span>-</span>——</div>
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<div dir="ltr">Saeedurrahman Choudhary : </div>
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<div dir="ltr">Hi Ansar,<br><br>We apologize for the inconvenience you have faced.This is surely not the experience we want our customers to have when they shop with us.</div>
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<div dir="ltr">With reference to the order no #7415969485, we would like to inform you that we have processed the refund of amount (BHD 15.65) in your my credit wallet.You can use your my credit account in your online purchase in 5 easy steps:</div>
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<div>Step 1 - Simply log onto your account</div>
<div>Step 2 - Start shopping</div>
<div>Step 3 - Add chosen items to basket</div>
<div>Step 4 - Proceed to checkout</div>
<div>Step 5 - Select the my credit as a payment option</div>
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<div dir="ltr">We apologize once again and ensure you to not repeat this kind of issues.<br>
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<div dir="ltr">Feel free to reach out to us if you need any further assistance.</div>
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<div>Your Friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1913014