Subject: RE: Refund Issue - 7415969485
From: Mohd Imran <[email-masked]>
To: BHRdc Ecomm <[email-masked]>, Dominic Arackal <[email-masked]>, Sharfuddeen Kadavan <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>, saeedurrahman choudhary <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Jessie Caparas <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Mon, 18 Jan 2021 08:55:31 +0000

Hi @BHRdc Ecomm<mailto:[email-masked]>

Please check and process below refund.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Apoorv Joshi <[email-masked]>
Sent: Saturday, January 16, 2021 6:09 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Fauzan Ahmad, Musalman <[email-masked]>; saeedurrahman choudhary <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Jessie Caparas <[email-masked]>; Mohd Imran <[email-masked]>
Subject: Refund Issue - 7415969485

External email sender, please take precaution.
Hi Team,

With reference to the order number: 7415969485

Customer has returned 4 items under this order but the tracking number assigned is showing invalid. Customer has shared the following collection reference: K27FF44, which when checking on aramex gives the following tracking number: 45445155081, according to this tracking items are delivered to our WH. As per oracle the items we received under this tracking are for order number: 7413887467. As per child ticket: #1933336, no action taken on it.

Refund value is BHD 15.65 and customer insist that they already returned the items.

Please look into this and advise. Thank you for your help!

Regards,
Apoorv

________________________________
From: "saeedurrahman choudhary" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, January 6, 2021 3:09:23 PM
Subject: Late refund

Hi Team,

Problem Statement: Late refund

Order Date: Nov 20, 2020
Order ID: 7415969485
RMA: 1000345712
Tracking ID: 45445791904
Old : RMAs : 1000195595 &1000237775

Assistance Required: Need urgent Refund

Issue Description: Customer is reporting the returns has been collected by the courier partner more than 15 days ago but the tracking is showing invalid tracking number and the refund has still not processed since the child ticket has been created.

Please check and process the refund.

Thank you for your help

Regards,
Saeedurrahman

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