Subject: Refund Issue - 7415969485
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, saeedurrahman choudhary <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Jessie Caparas <[email-masked]>, Mohd Imran <[email-masked]>
Date: Sat, 16 Jan 2021 07:09:28 -0700 (MST)

Hi Team, 

With reference to the order number: 7415969485 

Customer has returned 4 items under this order but the tracking number assigned is showing invalid. Customer has shared the following collection reference: K27FF44, which when checking on aramex gives the following tracking number: 45445155081, according to this tracking items are delivered to our WH. As per oracle the items we received under this tracking are for order number: 7413887467. As per child ticket: #1933336, no action taken on it. 

Refund value is BHD 15.65 and customer insist that they already returned the items. 

Please look into this and advise. Thank you for your help! 

Regards, 
Apoorv 

From: "saeedurrahman choudhary" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Wednesday, January 6, 2021 3:09:23 PM 
Subject: Late refund 

Hi Team, 

Problem Statement: Late refund 

Order Date: Nov 20, 2020 
Order ID: 7415969485 
RMA: 1000345712 
Tracking ID: 45445791904 
Old : RMAs : 1000195595 &1000237775 

Assistance Required: Need urgent Refund 

Issue Description: Customer is reporting the returns has been collected by the courier partner more than 15 days ago but the tracking is showing invalid tracking number and the refund has still not processed since the child ticket has been created. 

Please check and process the refund. 

Thank you for your help 

Regards, 
Saeedurrahman