Subject: New Reply Received - My Account
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 14 Jan 2021 07:13:08 +0000

Hi Saeedurrahman Choudhary,  The customer has responded to the ticket.  My Account  Ticket comment <div class="ydpd38b67dfyahoo-style-wrap" style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:16px">
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        <div dir="ltr">my question is why it is not refunded fully, why it is deducted for voucher its not my fault.</div>
<div dir="ltr">If it is not in good condition at least you have to ask for choosing other item instead or you have to refund fully. Sorry to say but i am not satisfied with this reply. </div>
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<div dir="ltr">Thanks</div>
<div dir="ltr">tej</div>
        
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<div>On Thursday, January 14, 2021, 09:41:47 AM GMT+4, Max &lt;[email-masked]&gt; wrote:
                
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<div dir="ltr">Hi Tej,<br><br>Thanks for reaching out to us and giving us the opportunity to serve you.<br><br>We truly apologize for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.<br><br>This order is not cancelled, during quality check we found out that 1 item was not in a good condition to be sold and it was the last of its stock hence we took it out of your order and refunded you for them, which takes 4-15 working days according to the bank's procedures. ​</div>
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<br>We will not be happy either if you receive bad items in your order, this is the reason why this  item was cancelled and you received a notification regarding the same item.<br><br>Hope this helps and have a great day! Stay Safe!<br><br>Your Friends,<br>The Support Team<br><br>
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        </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1985524